Increased price from online quote without explanation
Clicking through to Swinton from comparison site, the policy price increased by £60. Ringing them, the person I spoke to said 'I don't know how they do those things, I can't tell you why'.
'Right, so I'm just supposed to pay an extra 12% on the quoted price without knowing why?'
'Yes'.
All the other providers quotes remained the same.
Incompetent. So my Swinton journey ends here...
Resposta da Swinton Insurance
Thank you for reaching out and sharing your recent experience with us.
I'm sorry you feel frustrated about the price discrepancy and the response you received over the phone. This is not reflective of the service we aim to provide our customers.
If you would like to discuss your concerns further or log a complaint, please contact us via the link below:
https://www.swinton.co.uk/contact-us
Kind regards,
Beth @ The Social Media Team