Ordered a jacket in early November
PLEASE NOTE: company name was CELORIA, not Celiora! They trade as Oliver-London🙄.
Ordered a jacket in early November. Ordered Size L as their chart suggested this would fit UK16…I’m 12-14 but wanted to wear a sweater underneath and not be constricted.
Despite trumpeting London credentials, tracking soon showed it was from……China!!
Jacket arrived - not as chunky as photos but still nice, after all the packing creases disappeared.
Requested Returns label as it would barely fit a UK8-10. Tiny.
Initially they told me to return - at my expense. I disputed this and again requested Returns label. Also promised to report their scamming.
Surprisingly after another couple of back & forths they sent a full refund!! Still no returns label. Last contact 27/11.
It’s now January. A quick search shows they are now out of business. Probably to emerge shortly under another name…
The jacket has not increased in size so tiny niece has been gifted it!!
Lesson learned.
Resposta da Celiora
Hi ,
Thank you for sharing your experience. However, we’d like to clarify that Celiora is not affiliated in any way with “Celoria” or “Oliver-London,” the company you referenced.
It appears your review was posted to the wrong business profile. Celiora has never sold jackets or traded under the names Celoria or Oliver-London. We’re a separate company and have no connection to your order.
If possible, we kindly ask that you remove or update your review to reflect the correct business.
Thank you for your understanding,
The Celiora Team