Customer Suze

PLEASE NOTE: company name was CELORIA, not Celiora! They trade as Oliver-London🙄.

Ordered a jacket in early November. Ordered Size L as their chart suggested this would fit UK16…I’m 12-14 but wanted to wear a sweater underneath and not be constricted.
Despite trumpeting London credentials, tracking soon showed it was from……China!!
Jacket arrived - not as chunky as photos but still nice, after all the packing creases disappeared.
Requested Returns label as it would barely fit a UK8-10. Tiny.
Initially they told me to return - at my expense. I disputed this and again requested Returns label. Also promised to report their scamming.
Surprisingly after another couple of back & forths they sent a full refund!! Still no returns label. Last contact 27/11.
It’s now January. A quick search shows they are now out of business. Probably to emerge shortly under another name…

The jacket has not increased in size so tiny niece has been gifted it!!
Lesson learned.

PLEASE NOTE: company name was CELORIA, not Celiora! They trade as Oliver-London🙄.

Ordered a jacket in early November. Ordered Size L as their chart suggested this would fit UK16…I’m 12-14 but wanted to wear a sweater underneath and not be constricted.
Despite trumpeting London credentials, tracking soon showed it was from……China!!
Jacket arrived - not as chunky as photos but still nice, after all the packing creases disappeared.
Requested Returns label as it would barely fit a UK8-10. Tiny.
Initially they told me to return - at my expense. I disputed this and again requested Returns label. Also promised to report their scamming.
Surprisingly after another couple of back & forths they sent a full refund!! Still no returns label. Last contact 27/11.
It’s now January. A quick search shows they are now out of business. Probably to emerge shortly under another name…

The jacket has not increased in size so tiny niece has been gifted it!!
Lesson learned.

Redeemed £25 everywish card for £22.99 spend at Sports Direct.
Order was not properly processed and no order confirmation received from Sports Direct. On checking, good are still in basket.
BUT £22.99 HAS been deducted from everywish card!!

EDIT: CUSTOMER SERVICE ADVICE WORKED. THANK YOU.

Bit of confusion over the date and location of repair. It was agreed for 31st May at home but was changed to be 1st June at the Service centre without my input. I phoned and cancelled and was waiting for new appointment but then the engineer turned up at my home and carried out the repair. Very confusing but worked out ok in the end.

From showroom to installation everyone was very pleasant and efficient.
Delighted with our new kitchen - all installed for Christmas!!

For the price the DVD deal we got seems good value.
V v good tracking and swift delivery.

This was very straightforward and site felt 'robust'.