So apparently energie "acknowledge your disappointment regarding the past management and your feedback is valuable ".

I'm sorry but that just isn't good enough and is quite insulting frankly. "Disappointment", having Ravi as manager. Having Ravi as manager was emotional torture longed out for a year and a half.

This gym does not value feedback one bit, if they really did they would have got rid of Ravi ages ago with the countless calls to get rid of him. Put simply, they knew everything about Ravi and his past. They tried to keep him as long as possible and only because the pressure was getting too much they got rid of him.

They would have kept him forever if they really could. So basically the gym doesn't value feedback, doesn't value members - just money.

Please don't try to be fake, people can see past it