It used to be excellent but now it’s pot luck on the state you receive your order
It used to be excellent, we used them in the UK and also when we lived in Italy for a while but now back in the UK the way they pack orders is shocking. Just received a box today, totally unsealed, 2 heavy bags of litter on top of everything so tins are crushed, missing items (likely fell out as the box wasn’t taped shut or sealed in anyway) and a ripped bag of litter that has gone everywhere, half of it is probably in the delivery drivers van! You can’t blame the box not being sealed on the delivery driver - clearly someone thought dumping 2 bags of litter on top of the other products and interlocking the box flaps would suffice!
Resposta da zooplus.co.uk
Hi Maya,
Thank you very much for taking the time to share your detailed feedback with us, and please accept our sincerest apologies for the slow acknowledgement here.
We are truly sorry to hear about the condition in which your order arrived – that is absolutely not the experience we want for our customers.
As I believe I have found your details in our system, and since we are not able to assist you publicly on this platform for privacy and security reasons, we will reach out to you via our official channels to follow up on the communication you might have already had with our support team.
Thank you again for bringing this to our attention – we appreciate your patience and look forward to resolving this for you.