Maya Johnson

Honestly not particularly impressed so far. Dispatched within 10 work days means on day 9 after chasing. However delivery was quick after that so that was a positive. However, I ordered 5 hostas, 1 packet had no root stock in it at all only soil - clearly no quality control/checks carried out to send out an empty packet. I have asked for that to be replaced so we’ll see. The ferns I’m not sure will survive given the state of the roots - only 1 out of the 4 ferns had a single white/cream healthy looking root the rest were very unhealthy looking yellow and brown. By comparison I bought another fern from a garden centre yesterday and that has lovely healthy white roots. If they grow it’s moot point but I think I’ll be sticking to garden centres from now on, this was my first time ordering plants online. Plants arrived yesterday, started inspecting them/getting them ready for planting this morning, so not like they’ve been left unattended for long.

On time, friendly and polite.

Fantastic as always. Great quality calendars.

Fantastic, website is easy to use and well laid out, great selection of products. Delivery was speedy and the bottle really well packaged. Will definitely use again.

It used to be excellent, we used them in the UK and also when we lived in Italy for a while but now back in the UK the way they pack orders is shocking. Just received a box today, totally unsealed, 2 heavy bags of litter on top of everything so tins are crushed, missing items (likely fell out as the box wasn’t taped shut or sealed in anyway) and a ripped bag of litter that has gone everywhere, half of it is probably in the delivery drivers van! You can’t blame the box not being sealed on the delivery driver - clearly someone thought dumping 2 bags of litter on top of the other products and interlocking the box flaps would suffice!

We purchased a Dakine ski bag from Snowfit in March. Unfortunately it proved to be a poor investment and ripped on the first flight days later and also on the flight back. Snowfit were initially very helpful in raising this with Dakine as we wanted a refund (£180 odd is a lot to spend). Unsurprisingly Dakine blamed the airline and wouldn’t accept fault. Frustrating but we appreciated the customer service Snowfit had given us in trying to resolve the issue and Jess at Snowfit offered to send us some repair patches as a gesture of good will.

I would have left a 5 star review at this point because the service was good and it’s not their fault the bag was a waste of money. However the offer of the patches was made on 21st March, I chased up with them on the 3rd April and am still waiting on a response nearly a month later.

Fantastic quality

The products are great, I’ve been using clean greens and berry beauty for over a month and just started gut feel and balance a week ago. I have more energy and generally feel much better in myself. I found it useful to be able to try the products in the sachets first - my local Tesco stocked some of them (in the baking aisle for some reason lol). The website has a page with stockists and what products they stock.

The website is easy to use and it’s very clear if you’re choosing a one off purchase or a subscription. If you select subscription it’s very easy to manage and change delivery dates/products as you need.

My only niggle is the packaging not being recyclable and being bigger than is needed for the amount of product given it’s not recyclable but it’s a small gripe.

I placed an order on the 27th November and I am STILL waiting for it to be shipped. I have been in contact with customer services since mid December, each time they assure me ‘it will be shipped this week’. Clearly they have no clue. I have given them a deadline of shipping this week and then I will be insisting on a refund. Don’t waste your time, who knows it might actually work but you actually need a product to find that out!

EDIT
I still haven’t received my order over 8 weeks after ordering, customer support work from a script, it’s the same thing about how sorry they are every time. The only positive thing I can say is that a refund has been instructed quickly - however that does also indicate that my order still wasn't anywhere near being shipped (despite more assurances last week) otherwise they wouldn’t have been able to cancel it.

Just save your money and avoid ordering from this company.

Used the Collinson drive through testing centre near Manchester airport and it was excellent. We’ll signed, well laid out, friendly and helpful staff and got my antigen fit to fly result within 30 minutes.

Thoroughly impressed with testing for all and their service. Zoom calls were quick and straightforward. Also signed up for test to release, friend dropped my sample off at the lab near London Bridge at 11am by 9pm I had the result. Only thing to note is finding the lab was a little tricky but it’s in The biscuit factory business park, look for Solient Bio labs in the Cocoa building and the drop box is next to the lift on the 5th floor.

Flowers are beautiful the only negative is they use Yodel for delivery so it really depends on them. I have used Appleyard twice, once the flowers were utterly ruined (snapped stems, crushed petals etc) the second time really lovely. Customer service is ok, I did eventually get a refund for the damaged flowers.

Avoid at all costs!

We got two flat tyres due to a series of horrific pot holes on the autostrada in Italy. We broke down 5km from where we were staying and Europcar said they would recover us there.

They didn’t, they recovered us 25km the other way, dumped us in Bologna at 2am and now refuse to refund the €158 hotel cost as flat tyres are our fault and not a mechanical breakdown.

We could have made arrangements with friends if they had told us they were going to take us to Bologna and avoided being massively out of pocket!

Awful customer service

Service is always excellent, deliveries on time and sensible in leaving it in a safe place if I'm not in. Good prices nand good deals.