I bought a coffee machine as a gift for someone four months ago on Amazon. They were experiencing issues with the product overheating and overrunning. When I contacted Dolce Gusto, they refused to offer me a refund, even though their policy states I am entitled to one within two years if the product has any faults. I spoke with customer service, but they did not understand my situation and lied about their policy, claiming that because it had been four months, they could only issue a replacement. This is unfair, and they should not have offered me a replacement when I was unhappy with their product in the first place, as it let me down. Their staff did not help at all and kept offering me a replacement when I clearly did not want one. Fortunately, I contacted Amazon, and they sorted out the issue, processed my refund, and issued a returns label so I could send it back. I will no longer shop for their products and certainly will not recommend them. Rubbish company and brand; their employees have no clue about their policy!