I bought some earrings for my girlfriend for her birthday and within two weeks one of the backs to the earrings became loose and fell off and was lost. We went to the Cardiff store today and asked for a replacement back and was told that we would have to pay £4.50 to replace it, I thought that was unfair as the earrings were faulty due to the clasp of the back not securing properly. I found the staff to be very dismissive and we were very disappointed with their attitude. I bought the earrings as a special present and I now feel that they are not special. This is the first time that I have bought any jewellery from Clogau and now it will be the last time.