AVOID, this company have not only ignored us via Email, but they also lost the referral forms the doctors issued 22nd November 2023, then they lost the paperwork we had to send back, when they made contact.

They promised to look after us, however this was not true.

They sent us to Norwich from Leeds for an assessment.

Our Daughters case was passed from case worker to case worker; there was never one person we could contact, we felt forgotten about.

I wrote to the company director on the 21st Jan 2025 requesting they remove our daughter from there system, so we could seek help elsewhere, to no reply.

The whole experience went on for 3 years!

A 2nd assessment was also made at school only because they could not decide, however they never spoke to us.

When the results finally came back in 16th December 2025 it was negative despite having schools backing, NHS documentations and other health assessments, they claimed after all this time there is nothing wrong with our daughter, claiming she has no difficulties and the other assessments are questionable.

She currently has DLD with suspected Dyslexia and has daily visible struggles, it’s hard for us parents to find out what’s wrong especially when the school have concerns too, so this report showed no empathy, it was hurtful, untrue and showed no support or had any recommendations to support us.

When we asked if they investigated all the spectrums of autism, there response was just autism!

Overall, the only person here suffering is our daughter, we have had to go back to the doctors with school’s backing due the clear visible concerns .

We never got the option to choose another company when the doctors referred us, they did this for us, had we known at the time, we would have stayed fair away from this company and found help elsewhere.

This company doesn’t show any compassion at all, just incompetence, time wasting, and a complete waste for the NHS’s money.

We asked them to call us to discuss the matter, but they claimed they have tried to call and left messages, however we have had nothing so I had no option but to leave an honest review.