I wouldn't buy the charms again!
I iniitially bought 2 Clogau charms and the bracelet in October 2024. The tree of life charm clip broke twice, luckily, I didn't lose the charm. Clogau replaced them with no arguement. My pardarn charm broke and I lost that completely. I collected my 3rd replacement yesterday, and today i have noticed the charm has completely fallen off. I know they won't replace again. I wish I'd never invested in these pieces of jewellery!
Update:
Further to Clogau's customer service comment, I emailed them 2 weeks ago. I've had no response from them at all!
2nd Update
Clogau customer service has now responded. As predicted, they can't help as i have 'lost' the charm and clip. They are aware there are issues with quality of the clips, perhaps they need to reconsider their design.
Luckily for me, i have found a jeweller who is going to solder them in place. This will mean i sacrifice my warranty's for each piece but hey, i might hang onto my charms.
Resposta da Clogau
Thank you for taking the time to leave your review. We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been.
We appreciate you acknowledging that our team were able to support you with replacements previously, however we recognise that this does not lessen the upset caused by the repeated issues you’ve experienced with your charms. This is certainly not the experience we want our customers to have.
Your feedback has been shared with the relevant teams, and we would welcome the opportunity to review your case further. If you require any further assistance, please do email us at sales@clogau.co.uk and our team would be very happy to help.
Update reply: We’ve responded to all emails on our side and can’t see anything outstanding in the Clogau inbox. We’d kindly ask that you check your junk or spam folders as well, in case our response has been diverted within your mailbox.