Dear Venelina ,

We sincerely apologize for the unacceptable experience you had with your chest of drawers. We deeply regret that the product arrived with quality issues after such a long wait, and we fully understand your disappointment. This is certainly not the standard we strive to deliver.

Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.

We have already sent you a detailed digital assembly guide via email to help clarify the instructions. In order to resolve the issue with the damaged parts, we can offer a suitable solution—whether that involves a replacement or a refund.

A follow-up email outlining the next steps will be sent to you shortly. Please check your inbox (and spam folder) for further updates.

Thank you for bringing this to our attention. We are committed to improving our quality control and service based on your feedback.

Regards,
Lakiq After-Sale Support Team
support@lakiq.com