You will not get the item that is…
You will not get the item that is pictured on the website. Totally false advertising. The desk I purchased looked nice on the site, constructed with seemingly real wood. The product received is super cheap quality particle board and the shelf that showed a book in the ad does not even fit a book it’s so small. The item arrived (after an excruciating long shipping period) with nicks and chips, even visible damage on the front of the drawers. The company does not take any responsibility for damage or false advertising.
Resposta da Lakiq
Dear Angelika,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the significant disconnect between the product you expected and the item you received, as well as for the damage noted upon arrival and the extended shipping time you experienced. This is certainly not the standard we aim to uphold.
We take your comments regarding product presentation and quality very seriously. Please be assured that we are reviewing this case internally to prevent such discrepancies in the future.
To address this situation directly, we would like to offer you a partial refund as a gesture of goodwill, or arrange for a replacement if you prefer. We will send you a detailed email shortly with the specific options available to you, so you can choose the resolution that works best.
We value your input and hope to have the opportunity to make this right. Please check your inbox (and spam folder) for our follow-up message.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com