Complete Scammers
Waited months for delivery and when my cabinet arrived the packaging was insufficient and it was so badly damaged some of the drawers wouldn’t open. When I contacted them with the evidence they started to refute the photographic evidence asking for more photo evidence and shipping labels which were long gone. I’d say this company is nothing more than a scam, do not use!!
Resposta da Lakiq
Dear Darryn,
Thank you for bringing this to our attention. We sincerely apologize for the extensive wait you experienced and, most importantly, for the unacceptable condition in which your cabinet arrived. We understand how frustrating it must have been to receive a damaged item after such a long delay.
We also regret any inconvenience caused by our initial request for additional documentation, especially since the shipping labels were no longer available. Please know that our intention was not to dispute your claim but to follow our standard process; however, we recognize that in cases like this, our approach should be more flexible and understanding.
To resolve this fairly and without further delay, we would like to offer you either a partial refund as a gesture of goodwill or replacement of the cabinet, whichever you prefer. We will send you a detailed email with the specific steps for each option, so you can choose the resolution that best suits your needs.
Thank you for your patience, and we hope to have the opportunity to make this right for you. Please check your inbox (including your spam folder) for our follow-up message.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com