Dear cici,

We sincerely apologize for the extremely disappointing experience you have had with your order. We are truly sorry that the item you received after a long wait did not match your expectations. This is absolutely not the level of service or quality we aim to provide.

We take your feedback very seriously and would like to investigate your specific case promptly to address this situation properly.

Could you please provide us with your order information so we can look into this immediately? Once we have your details and verify the situation, we will arrange for a replacement or a refund, based on your preference.

We value your feedback and are committed to making this right. Thank you for giving us an opportunity to resolve this for you.

Regards,
Lakiq After-Sale Support Team
support@lakiq.com