Opinião sobre Evolvepsychology


Classificada 1 em 5 estrelas

I wouldn’t recommend rtc or Newcastle

I wouldn’t recommend for Right to choose, it’s very much the feeling of a second class service maybe third!

Newcastle clinic is not sign posted or even on the entry into the door, we got lost. You wouldn’t know it was evolve part from the lanyard the practitioner was wearing. Horrible location and crazy one way systems, not neuro diverse friendly at all!!!! . The practitioner was lovely helping us get there and my daughter had a good assessment. But no information about what they were doing.

Really cross to discover that RTC you have to wait a month between appointments total of 3 child, history & feedback. You have to wait to be booked in so I reckon it will be longer. On top of an 18 month wait.
Communication is really poor. My portal says adhd when my daughter is having an autism assessment.

So so disappointed, wish we hadn’t chosen them and generally have no faith in their process as it’s illogical to have an assessment spread out over three months. I was told today this is the process for rtc and private customers don’t get this. Even the practitioner said to me the next appointment should be in two weeks as it’s best practice. She must have thought we were private.

Perhaps was once a great service, now feels like a cash cow for the company to get money out rod the gps. Honestly completely gutted and anxious that we are getting a substandard assessment.


Edit: is this a human that’s replied or ai?
Generally more concerned now….

26 de janeiro de 2026
Opinião espontânea

Resposta da Evolvepsychology

Hi,

We are sorry to hear about your recent experience with Evolve. Thank you for highlighting the difficulties with signage we have raised this with building management. We apologise your assessment took longer than our standard 4 weeks - we always aim to complete assessments within 4 weeks with the feedback appointment 2 weeks later no matter what pathway you choose with us.
However, this timeframe can be impacted by staff holiday or absence for example. We carry out multi disciplinary assessments to ensure a thorough, high quality assessment where the person or family is seen by more than one professional. This can therefore also impact the assessment time as we want to ensure a mix of different professionals. Please do contact us if you would like to discuss any of your concerns further.

Thank you, Evolve