Product not as described, refund avoided with repeated discount offers
I ordered a product from Lakiq.com that turned out to be materially different from what was implied on the website.
The product description does not disclose that the drawers have no slides or retention mechanism and simply rest on the board. There are also no photos showing the drawers partially or fully pulled out, which would have clearly revealed this design. As delivered, the drawers can freely slide out, which creates a safety concern, especially in a household with children.
I contacted customer support requesting a return and full refund. Over multiple messages, the seller refused to provide return instructions and instead repeatedly offered:
- partial refunds (10–40%)
- discounts
- replacements
- gifts
- suggestions to resell or donate the product
None of these addressed the core issue: the product is not as described and not safe for my intended use. After sending a final written notice, I had to escalate the matter through my payment provider.
I recommend potential buyers proceed with caution, carefully review product descriptions, and be aware that obtaining a refund may be difficult if the product does not meet expectations.
Resposta da Lakiq
Dear Mikhail,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the significant inconvenience and concern caused by your recent experience with Lakiq.com. It is deeply regrettable that the product you received did not align with the description on our website, particularly regarding the drawer mechanism, and that this created a safety issue in your home.
We understand and respect your initial request for a full refund and return, and we acknowledge that our earlier communication did not adequately address the core problem. For that, we offer our genuine apology.
We are writing to confirm that a full refund for your order has now been processed and should appear in your account according to your payment provider's processing time. As a gesture of our sincere regret for the frustration and time this situation has cost you, we would also like to offer you a complimentary gift.
We will send a separate email within the next hour with the details of this goodwill gesture. Please check your inbox, including your spam or promotions folder, for this message.
We are committed to learning from this experience and will review our product listings and customer service protocols to ensure greater transparency and a more supportive resolution process in the future.
Thank you for your patience, and we are truly sorry for the disappointment we have caused.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com