Be aware when buying the bead bracelets…
Be aware when buying the bead bracelets that cost about £140. During wear the wiring deteriorates and breaks. This can lead to a loss of the beads and therefore the bracelet. If the bracelet is over 2 years old and you still have the beads the company will charge you another £20 to repair the fault. They will not tell you this during purchase. Do not buy. Waste of money.
Resposta da Clogau
Hi Elaine,
We’re very sorry to hear that you’ve been disappointed with your bracelet.
Our elasticated bead bracelets are designed to be worn, however, as with all elasticated jewellery, the internal threading can naturally deteriorate over time depending on frequency of wear and exposure to elements such as water, lotions or perfumes.
We provide a two-year warranty from the date of purchase, and outside of this period we offer a restringing service to help customers restore their piece for continued enjoyment.
We’re sorry if this wasn’t clear at the time of purchase, and we appreciate your feedback. If you would like us to review your case further, please contact our customer support team directly and we’ll be happy to help.
Kind regards,
Clogau