Clogau gold tree of life diamond pendant Bought clogau pendant it fell off my…
Bought clogau pendant it fell off my neck broken had it repaired when I wore it against broken again Sent off for repair it came back broken in a few pieces unrepairable they said wanted a replacement but was going to be charged for it. This has been going on for 2 years now. The pendant was not fit for purpose but they refuse to replace free of charge. Numerous emails citizens Advice and still no nearer having it replaced. Customer service diabolical. You pay a lot of money for high end jewellery clogau is not high end do not waste you money as when something goes wrong they are not willing to solve any issues.
Resposta da Clogau
Hello Karen,
We’re very sorry to read how disappointed you feel about your experience, and we genuinely regret that this matter has caused you frustration.
We appreciate that you have been in contact with our team over a period of time regarding your pendant, and we understand how important it is to feel confident in your jewellery.
Our repair specialists assessed the piece and provided guidance based on their findings, and we have communicated the available options to you directly and we are sorry that this has not met your expectations.
Kind regards,
Clogau