Thank you for taking the time to share your feedback.

We’re very sorry to hear that both of your stretch bracelets have snapped, we completely understand how disappointing that must feel.

Stretchy bracelets are designed for comfort and ease of wear, but due to their elastic construction they can naturally weaken over time depending on wear and how they’re looked after and stored. That said, we appreciate that durability is important, and we’re sorry this has impacted your experience.

Our warranty covers manufacturing faults within the specified period, and outside of this we do offer a repair and restringing service for a fee. This helps cover the cost of materials and workmanship involved in rethreading and quality-checking the piece. However, we understand that this may not have been the outcome you were hoping for.

We’re sorry to hear you feel disappointed, and we do appreciate you taking the time to share your experience.