I bought two crystal chandeliers from Lakiq, Order No 802673, as they look beautiful in the pictures and are very reasonably priced.

Placed order and was given a 6 week timeframe for delivery which I accepted as I knew it was coming from abroad.

Waited approximately 8 weeks and they finally arrived. I was so excited to get these and put them up as they will finish off two of my recently renovated rooms.

My excitement however is short lived as the one page instruction inside each box does not relate to the product inside. There are no written instructions just a pictorial view of the chandelier components and a contents list.

On inspecting all the components of each box it is clear that the hanging mechanism for both Chandeliers are different to what is pictured in the instructions. I cannot therefore hang the Chandeliers as I do not know how these components go together to make a hanging mechanism.

I emailed Lakiq Customer Services and provided pictures of the components received and the one page instruction hoping that a resolution could be sought.

I was assured by Lakiq that they would contact the manufacturer for the correct installation instructions.

I waited nearly a week for a reply as it was Chinese New Year and finally got a reply which contained instructions for the same incorrect Chandeliers. By this time I am pulling my hair out with frustration as I have two chandeliers that I have waited over two months for that I cannot install.

I emailed Customer Services again saying that the instructions are the same and cannot be used for these products. They replied with the same response”Follow the instructions provided and contact us if you have any issues”.

I had enough by this point and asked Lakiq for either a return and full refund or a significant discount so I can pay a handy person to figure out how to put them together and install them.

Lakiq came back to me again with the same response to follow the incorrect instructions.

Don’t know what to do now but thought I had better add my experience to these reviews so other potential customers are not left with products they cannot assemble and hang.

Update 5th March:- received an email from Lakiq saying they would ask manufacturer for correct instructions. After a few days waiting I got them. It stated that they had indeed changed the mounting mechanism and enclosed two photos of the ceiling mechanism pre-assembled and a one line instruction saying “installation complete”. Still none the wiser.

I have now paid a handyman to fit these. It took him a couple of hours and he said the instructions were useless and most people would struggle to work out how to put it together.

I would not purchase from Lakiq again. I understand that mistakes happen however they seem to be unaware of what they are selling and their Customer Service responses are shocking.

Asked for some compensation for all the trouble and my out of pocket expenses. Received a response asking me to put both Chandeliers side by side and take a video of the issue! Seems after all my emails back and forth they still don’t understand what is wrong. I obviously can’t do this now as I have paid to have them installed. Shame on you Lakiq