Extremely Delayed Shipping, Misleading Returns Policy, and Terrible Quality
Completely untrustworthy experience from start to finish. I placed an order with shopfad.com and immediately ran into red flags. Their representatives do not speak English well, which made communication confusing and frustrating. They also refused to let me cancel my order, even though I requested it well before anything shipped.
Shipping took between 60–90 days; in my case, I received the items just over 60 days after ordering. The quality of the products was absolutely atrocious and nowhere near what was advertised. There is no customer service phone number, so you are forced to deal with everything through a so‑called “live” chat, which is slow, unhelpful, and often evasive.
They do not honor their advertised “30-day returns” policy. I was told that the 30 days started from the date of order placement, not the delivery date, which meant my “return window” had already expired a month before I even received the items. This is completely unacceptable and feels deceptive.
Based on my experience, I will not do business with shopfad.com again. I strongly recommend that others stay away.
Resposta da Shopfad
Dear Jason,
Hello, thank you for taking the time to share your detailed feedback. We're genuinely sorry to hear that your experience with Shopfad did not meet your expectations, and we completely understand your frustration.
We take concerns about communication, order cancellation, shipping times, product quality, and our return policy very seriously. This is certainly not the level of service we aim to provide, and we apologize for the confusion and disappointment you've faced.
To help us investigate your specific situation thoroughly, could you please provide your order number? Once we have your details, we will look into the following:
The communication issues you experienced with our representatives
The cancellation request you made prior to shipping
Shipping timelines and the quality of the items you received
The return policy misunderstanding regarding the 30-day window
We want to make things right and will do our best to address your concerns once we have more information. We will issue a replacement or a refund, depending on the circumstances.
Thank you again for your honesty, and we hope to have the opportunity to resolve this for you.
Best regards,
Shopfad Support Team
support@shopfad.com
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