Once i got through & got connected to Live Chat with a wonderful & very helpful person called Jill, whom helped resolved several queries I had with such great ease and understanding ( for me ) & didn’t feel rushed & was then able to remember a few other things regarding with Clarion & couldn’t be happier in feeling all that I wanted resolved, have now been, thanks to Jill & even have time for little chit chat, re sunny weather & pegging out here washing ( brought smile to my face) , that’s all it can take sometimes , is just a little simple remark about the weather, to Brighton up someone’s sunny day. Thanks Jill for doing that, to me. Steve in sunny ole gay Brighton ( by the sea )