Had several issues to sort out and used the web chat service. Being connected to an agent - Peter, was a lot quicker and easier than trying to get through on the phone - the wait times are awfu... Ver mais
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Leia as opiniões dos outros
I cannot recommend Migle Augest enough! She is an absolutely wonderful welfare benifits specialist who has gone above and beyond in supporting me with my benefits. From helping sort out my council tax... Ver mais
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Ifey was very helpful and professional. Ifey listened carefully to my concerns about the broken front door hinges and the security issues and arranged an emergency repair within 24 hours. The process... Ver mais
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David H. in Repairs, Clarion was very helpful in handling my queries including placing one of the repairs as an emergency. David would be even more efficient if the computer system was checked for gl... Ver mais
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Informações sobre a empresa
Sobre Clarion Housing
Escrito pela empresa
Clarion is the UK’s largest housing association: 350,000 people call a Clarion home their home. We also offer financial help and guidance, as well as supporting people through jobs, skills, training and apprenticeship schemes.
Online services 24/7As a Clarion resident, you can use our online services to manage your home on the move, 24/7, 365 days a year. Your online account enables you to request repairs, contact us and make secure online payments quickly and easily.
And you can use our live chat service to quickly talk to our customer service team during opening hours.
Sign up for your online account Online account guideInformações de contacto
More London , SE1 2DA, London, Reino Unido
- www.myclarionhousing.com
4,4
Excelente
19 mil opiniões
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EAST SPECIALIST TEAM feeling let down yet again
EAST SPECIALIST TEAM , feeling so let down by them all the time, no show to collect diary sheets from me today re ASB... so unprofessional when are you going to take this seriously and do your job this has been going on for long enough. Communication with this team is unbelievable! does anybody care !!
23 de março de 2026
Opinião espontânea
Resposta da Clarion Housing
Good morning Ros - We regret to hear about the missed diary sheet collection and communication issues. We appreciate you bringing this to our attention and we'll make the relevant team aware of your concerns - Kind regards, Kate.
Excellent staff, thank you.
Spoke to Julia today who went above and beyond for me to give me answers to my query. I'm very grateful.
23 de março de 2026
Opinião espontânea
Resposta da Clarion Housing
Good morning Gina - We're happy to hear that our team member was helpful and provided the answers you needed. We appreciate you taking the time to share your positive experience - Kind regards, Kate.
Mary-Anne was very polite and…
Mary-Anne was very polite and professional. Resolved my enquiry very efficiently, thank you so much.
23 de março de 2026
Opinião espontânea
Resposta da Clarion Housing
Good morning Seba - We appreciate you mentioning the team member's politeness and professionalism. We're happy your enquiry was resolved efficiently. Thank you for your feedback - Kind regards, Kate.
Peter was very quick and polite in…
Peter was very quick and polite in sorting my issue out tday
23 de março de 2026
Opinião espontânea
Resposta da Clarion Housing
Good morning Sharon - We're happy that our team resolved your issue quickly and politely. We appreciate you taking the time to leave us this positive feedback! Kind regards, Kate.
I had an enquiry and it was dealt very…
I had an enquiry and it was dealt very quickly but Julia
23 de março de 2026
Opinião espontânea
Resposta da Clarion Housing
Good morning Sharon - We're happy to hear that your enquiry was dealt with quickly. We appreciate you taking the time to leave us feedback - Kind regards, Kate.
Very helpful
Very helpful, and quickly sorted everything I needed today!
23 de março de 2026
Opinião espontânea
Resposta da Clarion Housing
Good morning Ashleigh - We are happy to hear that we were helpful and quickly sorted everything you needed. We appreciate your positive feedback and your time - Kind regards, Kate.
5⭐️⭐️⭐️⭐️⭐️ for Jill, for sorting it all, including some much needed sunshine, to a rather dull’ish gay day
Once i got through & got connected to Live Chat with a wonderful & very helpful person called Jill, whom helped resolved several queries I had with such great ease and understanding ( for me ) & didn’t feel rushed & was then able to remember a few other things regarding with Clarion & couldn’t be happier in feeling all that I wanted resolved, have now been, thanks to Jill & even have time for little chit chat, re sunny weather & pegging out here washing ( brought smile to my face) , that’s all it can take sometimes , is just a little simple remark about the weather, to Brighton up someone’s sunny day. Thanks Jill for doing that, to me. Steve in sunny ole gay Brighton ( by the sea )
20 de março de 2026
Opinião espontânea
Resposta da Clarion Housing
Good morning Stevan - We're happy to hear that the live chat was helpful and your queries were resolved with ease. We appreciate your positive feedback regarding the support you received and that you felt valued during the interaction. Thank you for sharing your experience with us - Kind regards, Kate.
Good service
I struggle with telephone communication but find this live chat very helpful and accessible-
20 de março de 2026
Opinião espontânea
Resposta da Clarion Housing
Good morning Hannah - We're happy to hear that our live chat is helpful and accessible for you! We appreciate your feedback and are glad we can provide a convenient communication option - Kind regards, Kate.
The operative Nicholas was very quick…
The operative Nicholas was very quick and helpful
20 de março de 2026
Opinião espontânea
Resposta da Clarion Housing
Good morning Penny - We're delighted to know that the operative was quick and helpful. Thank you for sharing your positive experience regarding our services - Kind regards, Kate.
Web Chat Great. The available date for repair isn't great.
Had several issues to sort out and used the web chat service.
Being connected to an agent - Peter, was a lot quicker and easier than trying to get through on the phone - the wait times are awful.
As I had several issues to sort and book dates for it did take a while....
Can't fault Peter, but the next available appointment is a month away for a kitchen issue - as in, I'm unable to use my kitchen sink for a month...
In my opinion, and as a person with disabilities,(so moving stuff to the bathroom is almost impossible) a month without a kitchen sink is really not acceptable.
I appreciate with a huge amount of properties and tenants there will be a wait for certain issues, but a month!!!
My other issues were sorted out and all within an acceptable time frame.
Thank you Peter for your help.
20 de março de 2026
Opinião espontânea
Resposta da Clarion Housing
Good morning Tara - We appreciate you using web chat and are glad the agent was helpful. We're sorry about the wait for your kitchen repair and the inconvenience this causes, especially given your disabilities. We'll review the scheduling process to see where improvements can be made. Thank you for your feedback - Kind regards, Kate.
Julia was kind
Julia was kind, efficient, helpful and very quick with all she helped me with
20 de março de 2026
Opinião espontânea
Resposta da Clarion Housing
Good morning Ricky - We appreciate your five-star review! We're happy to hear that a staff member was kind, efficient, helpful, and quick in assisting you - Kind regards, Kate.
Thank you Nicolas for your speedy…
Thank you Nicolas for your speedy response to my request.
20 de março de 2026
Opinião espontânea
Resposta da Clarion Housing
Good morning Elaine - We appreciate you taking the time to leave us this positive feedback. We are happy to hear that you were pleased with the prompt response - Kind regards, Kate.
Arranging Repairs
Convenient and straight forward process. John was efficient and polite in managing / arranging repairs with the relevant teams.
20 de março de 2026
Opinião espontânea
Resposta da Clarion Housing
Good morning - We're happy the process was convenient and straightforward. It's great to hear that the repair arrangements were managed efficiently and politely. We appreciate your positive feedback! Kind regards, Kate.
Prompt reply
Nikia was assuring and provided a feedback fro m the repair job. Thank you Nikia and Clarion Housing
20 de março de 2026
Opinião espontânea
Resposta da Clarion Housing
Good morning Henry - We're happy to hear that you felt assured and received helpful feedback regarding the repair. Thank you for sharing your positive experience with us, we appreciate it - Kind regards, Kate.
Very Helpfull with my question
Very Helpfull with my question , kind and polite , need more like that
20 de março de 2026
Opinião espontânea
Resposta da Clarion Housing
Good morning Jasmin - We're happy to hear that our team was helpful, kind, and polite when answering your question. We appreciate you sharing your positive experience with us - Kind regards, Kate.
Lovely lady very helpful so I was…
Lovely lady very helpful so I was pleased and greatful
20 de março de 2026
Opinião espontânea
Resposta da Clarion Housing
Good morning Karen - We're so happy to learn that you had such a positive experience and found our team member helpful. We appreciate you sharing your experience with us - Kind regards, Kate.
Handled well and easily done
20 de março de 2026
Opinião espontânea
Resposta da Clarion Housing
Good morning William - We're glad you found our live chat easy to use, thank you for your positive feedback, we appreciate it very much - Kind regards, Kate.
Was extremely helpful & quickly dealt…
Was extremely helpful & quickly dealt with my repair request.
19 de março de 2026
Opinião espontânea
Resposta da Clarion Housing
Good morning Linda - We're happy to hear that our assistance was helpful, and we appreciate you taking the time to share your positive experience with us - Kind regards, Kate.
Helped me straight away very quick…
Helped me straight away very quick response
19 de março de 2026
Opinião espontânea
Resposta da Clarion Housing
Good morning Joe - We are happy to hear that we provided you with a quick response. Thank you for your positive feedback, it's much appreciated - Kind regards, Kate.
Bathroom leak tile repair
it was a great time engaging with Stacie. he handled my questions very well as he also had other tenants to respond to so i appreciate him for that
19 de março de 2026
Opinião espontânea
Resposta da Clarion Housing
Good morning Ahad - We're glad you had a great experience and that your questions were handled well. We appreciate your feedback! Kind regards, Kate.
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