Ordered items on the 5th marked as dispatch within 10 working days, as needed them within this time frame. Now the 23rd, still not dispatched, no reply from email sent to customer care, a waste of nearly £70. Tried live chat which advised an agent will be available in 3 to 4 days, unbelievable, then eventually managed to get through on the phone, to the most uninterested customercare representative known to man. Advised my order will be put on a priority list, no actual dispatch date given, said this is not good enough and wanted to make a complaint, just told fine. No response so ended call, they obviously have major supply and customercare issues.