Gareth Hughes

Hi Gareth,

Thank you for your review. I'm sorry to hear of your disappointment. Our customer service team are currently working through a high volume of emails and calls. I note that you have been advised that you are on the priority list so you will receive an email advising when your goods are on the way. Please accept our sincere apologies for the delay

Kind regards
Trish

Good Morning Mr Hughes,

Thank you for your review, I am sorry to hear you are unhappy with our OTC product.

I did try and call you to discuss this further but I was unable to get through, I have been unable to verify your review details as I can see no access on your account.

I have sent you an email, I would ask that you elaborate on your review and I will do all I can to help you resolve this.

Kind Regards,

Ash

Good Morning Gareth.

I hope you are well today.

Thank you for taking the time to share your feedback with us. We really appreciate your insight following your recent online order with us.

I am truly sorry to hear about the delays you have experienced and the frustration this has caused. We understand how disappointing it can be when an item fails, especially when it's still within the first few months of use. Please accept our sincerest apologies for any inconvenience you have encountered during the return process.

I can see that a collection has now been arranged for your faulty microwave. We appreciate your patience as we work to resolve this matter, and we want to ensure that your experience moving forward is much smoother.

I apologise that there were delays and requests for additional information, and we will continue to strive to improve our processes to prevent this from happening again.

If you have any further concerns or questions, please feel free to reach out. We are here to help and will continue to support you throughout the return process.

Thank you again for bringing this to our attention and we hope this matter is fully resolved as soon as possible.

Wishing you a wonderful day ahead!

Sara - Customer Relations Executive
Robert Dyas

Hey, Gareth! We apologize for your experience, and we completely understand your concerns. We're committed to making things right for you. If you still have any issues or have questions regarding this order, please DM us at socialcare@logitech.com with your full name, email address, country, and order number so we can investigate this matter and provide you with a clear update.

I’m sorry to hear that you’ve been unwell, and Alfie has lost weight, I hope you’re both doing better now. Getting him the food he loves, and helping him maintain a healthy appetite and weight is really important to us. I’m really keen to help get this sorted for you both.

We always aim to keep things consistent with our wet food selection and let you have full control over what you get in each order through our ‘shop’. Sometimes, though, we run low on stock. We sent you an email in March about our ‘Succulent Poultry Pie with Green Beans’ being out of stock, including a link to pick an alternative. We let you know if nothing gets chosen, we’d automatically swap it with something Alfie has had before. I’m really sorry he didn't like our choice.

I'm glad to hear that we've got his favourite tray back in stock and you were able to add it to his orders again. I've picked up your email, and sent you some info on how we can help Alfie gain some weight and would love to know if there's anything else I can do to assist.

Looking forward to hearing from you soon.

Thanks,
Dylan at Tails.com