Customer service team member Miss Macie…
Customer service team member Miss Macie Day, Norwich branch was impeccably professional in her manner in assisting me with my query of the 90 day exchange policy you provide. Miss Day was pleasant, understanding, and knowlegeable in the procedure and policy of your 90 day exchange service you provide. After speaking to Miss Day to resolve my dilema, I will certainly recommend your company to family and friends on purchasing from Mattressman, on the basis of my experience with customer services. I hope you inform your employees of good reviews received from customers, they deserve to be recognised for their hard work.
Resposta da Mattressman
Good morning Isabelle,
It is a pleasure to receive such a thoughtful and detailed review regarding your experience with our Norwich branch!
We are absolutely delighted that Macie provided such impeccably professional assistance. Navigating our 90-day exchange policy can sometimes be a daunting task, so it is wonderful to hear that Macie’s pleasant, understanding, and knowledgeable approach helped resolve your dilemma so effectively.
We truly value your intention to recommend Mattressman to family and friends—there is no higher praise than a personal referral based on great service. Rest assured, we make it a priority to recognise our employees for their hard work, and I will ensure that Macie is personally informed of your kind words. She truly deserves the recognition!
Thank you for choosing Mattressman!
Kind Regards,
Hannah Woodall, Customer Service Specialist