I ordered two "Medium" arrangements (roses and tulips) for Mother’s Day, and the experience has been a total shambles. The flowers arrived withered, bruised, and dying. They looked nothing like the lush arrangements advertised online. To add insult to injury, I was charged two separate delivery fees despite both bunches arriving at the same time with the same courier in a single drop-off.
I have emailed eflorist four times since March 14th to resolve this under the Consumer Rights Act 2015. They have ignored every single message across all channels. I am now proceeding with a formal Letter Before Action and a court summons. Avoid this company if you actually want your gift to arrive alive.