Fast assessment but completely left in the dark without any support and indefinite wait times afterwards
The supposed wait time listed on the ADHD UK list of RTC providers is very misleading, as CAREADHD don’t combine titration/prescription appointments with your assessment; and post assessment, you hear nothing for months, and any queries regarding where you are in the titration appointment queue are met with generic copy paste “we know you’re waiting, but we’re facing unprecedented demand” type emails (as a private/RTC provider, they should really limit the number of patients they take on to that which they can adequately treat in due time).
During the assessment they also mentioned their coaching and apps that might have been a helpful way for me to deal with my long wait for medication based treatment… If they were actually included in their RTC care, which they aren’t (and they’re more expensive than I can afford).
Resposta da The Centre for ADHD Research and Excellence (CARE ADHD)
Dear George,
Thanks for your feedback, we’re really sorry to hear about your experience and understand how frustrating the wait and lack of updates can feel.
Our published waiting times are intended as guidance and begin from the point when titration forms are processed and entered into our system. We know this can be confusing, as it doesn’t cover the full pathway from assessment to titration. Some patients may experience delays after assessment due to high demand and limited clinical capacity, but we’re working hard to increase appointments and make the process smoother.
We also understand your concerns about coaching and apps, these are optional extras and aren’t included in RTC care, and we appreciate that this might not have been clear.
Warm Regards,
The CARE ADHD Team