Hi Aycan,

Thank you so much for taking the time to leave us feedback.

We’re really sorry to hear there’s an issue that needs further investigation. We completely understand how disappointing and frustrating this situation must be for you, and we sincerely apologise for any inconvenience or disruption this may have caused.

Please know that your concerns are very important to us, and if you need any further help or assistance, please don’t hesitate to reach out to our dedicated team. You can contact us at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject so we can provide you with a prompt response.

We hope to hear from you soon and look forward to assisting you further to ensure your concerns are fully addressed.

Many thanks,
Customer Service Team