L&Q  Opiniões 9662

Resposta da L&Q

Há 16 minutos

Hi Rodney,

Thank you so much for taking the time to share your experience with us! 🙂

We’re truly delighted to hear that our prompt service and professionalism met your expectations. It certainly sounds like everything went perfectly for you, and we really appreciate you taking the time to let us know.

If there’s anything else we can do for you, please don’t hesitate to reach out to us. We very much look forward to serving you again in the future!

Many Thanks,
Customer Service Team

Resposta da L&Q

Há 1 hora

Hi Vas,

Congratulations on your new home! 🎉

Thank you very much for taking the time to share your journey with us and we're super happy to hear that you had a good experience purchasing your new home.

Your amazing feedback regarding the support you received from Heather and Mariann has truly made our day. We're especially grateful for your recognition of the dedication demonstrated; it's wonderful to know Mariann's efforts made such a difference to you.

We understand that buying a new home is a significant milestone, and we're thrilled to have been a part of your journey. Knowing that our team, especially Mariann, was able to provide you with the support and guidance you needed means a lot to us. We always strive to make the home buying process as smooth and positive as possible, and your kind words reassure us that we are on the right track.

We wish you all the best as you settle into your new home and hope you create many wonderful memories there.

Thank you once again for choosing us and for sharing your experience.

Customer Service Team

Resposta da L&Q

Há 3 horas

Hi Consumer,

Thank you so much for taking the time to leave us a 4-star review! 😊

We're delighted to hear that you were satisfied with the speed and efficiency of our locksmith's response. Knowing that we were able to address your lock issue promptly and help ensure your safety means a lot to us, as your security and peace of mind are always our top priorities.

We continuously strive to provide the best possible service to everyone, and your kind words let us know we're on the right track.

Thank you once again for sharing your experience with us!

Customer Service Team

Resposta da L&Q

Há 3 horas

Hi Sandra,

Thank you so much for sharing your recent experience with us 🙂

We’re thrilled to hear that everything went well with your appointment and that the gas engineer completed the job to your satisfaction. It’s wonderful to know you were happy with the service, and we really appreciate you taking the time to let us know.

We look forward to helping you again with anything you might need in the future.

Many thanks!
Customer Service Team

Resposta da L&Q

Há 3 horas

Hi Tabby,

Thank you so much for taking the time to leave us a review and for sharing your concerns with us.

We're genuinely sorry to hear about the difficulties your mother has been experiencing when trying to contact us. We understand how frustrating it must be to be disconnected during calls, and we recognise the stress and inconvenience this can cause.. This is certainly not the level of service we strive to provide, and it saddens us to learn that this has been happening.

Your feedback is incredibly valuable to us, and hearing about these challenges helps us better understand where things aren't going as well as they should. It alsohighlights the areas where we need to focus on making improvements, and your honest input is essential in helping us achieve that.

If there is anything further we can do to support you or your mother, please don’t hesitate to reach out to us. We're here to help in any way we can. You're more than welcome to contact us directly at contact@lqgroup.org.uk, and it would be very helpful if you could use 'Trustpilot' as your email subject so we can assist you more quickly.

Many thanks again for your feedback 🙂

Customer Service Team

Resposta da L&Q

Há 3 horas

Hi Lorna,

Thank you so much for taking the time to leave us a review.

Your feedback is very important to us, and we're genuinely sorry if we haven't met your expectations or provided the level of service you were hoping for. We understand how disappointing it can be to wait for updates or improvements to your home, and we appreciate your patience throughout this process.

To give you some more detail about how our component renewals, such as new kitchens, are handled: these decisions are made by our planned maintenance team each year. The team uses information gathered from validation surveys conducted on your home to help decide which properties will be included in the next programme of works. However, it is important to note that having a validation survey carried out does not guarantee your home will be included in the very next round of upgrades. Sometimes, properties may be scheduled for a different programme in a later year. Unfortunately, we're unable to provide information about future programmes and can only share details about the current year’s planned works. We understand that this process can feel slow and may cause frustration, but please be rest assured that our planned maintenance team will write to you once your home is included on a programme.

We hope this explanation helps clarify our procedures for component renewals. If of course you have any further questions or concerns, please dont hesitate to reach out to us. Our team is always happy to help and provide any additional information you may need. You're welcome to email us at contact@lqgroup.org.uk, and we kindly ask that you include 'Trustpilot' in the subject line so we can assist you as quickly as possible.

We're also hugely grateful that you took the time to mention your positive experience with our mould and damp operative. It’s wonderful to hear that the visit went well and that you found our operative to be polite and helpful.

Thank you once again for your valuable feedback🙂

Customer Service Team

Resposta da L&Q

Há 4 horas

Hi Elaine,

Thank you so much for your wonderful 5-star review! 🙂

We're truly delighted to hear that your repair was completed quickly and efficiently. Our maintenance team strives to provide a prompt service and courteous interactions, so it’s fantastic to know that our workers were polite and met your expectations. Your positive feedback motivates us to continue delivering excellent service so we really appreciate you taking the time to share your experience with us.

We look forward to assisting you again in the future should you need anything else.

Many thanks,
Customer Service Team

Resposta da L&Q

Há 4 horas

Hi Carla,

Thank you so much for taking the time to leave us a fantastic 5-star review! 😊

We're absolutely delighted to hear that your experience with us was such a positive one and that everything was completed for you during a single visit. Delivering an efficient and seamless service is something we always strive for, so knowing that we were able to meet your expectations truly means a lot to our team.

We genuinely hope that we'll have the opportunity to assist you again soon.

Thank you once again for your kind words and wonderful review!

Customer Service Team

Resposta da L&Q

Há 4 horas

Hi Aycan,

Thank you so much for taking the time to leave us feedback.

We’re really sorry to hear there’s an issue that needs further investigation. We completely understand how disappointing and frustrating this situation must be for you, and we sincerely apologise for any inconvenience or disruption this may have caused.

Please know that your concerns are very important to us, and if you need any further help or assistance, please don’t hesitate to reach out to our dedicated team. You can contact us at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject so we can provide you with a prompt response.

We hope to hear from you soon and look forward to assisting you further to ensure your concerns are fully addressed.

Many thanks,
Customer Service Team

Resposta da L&Q

Há 4 horas

Hi Ann,

Thank you so much for your wonderful feedback and for rating your recent experience so highly.

We’re delighted to hear that the workmen were professional, polite, and respectful. It’s really reassuring for us to know that our maintenance team is delivering great service in our residents’ homes.

We’re truly happy that you had such a positive experience, and we look forward to providing you with the same quality service again in the future.

Thank you again for your kind words! 😊

Customer Service Team

Resposta da L&Q

Há 24 minutos

Hi Yasmeen,

Thank you so much for taking the time to leave us your feedback.

We truly appreciate you sharing your experience, and we're genuinely sorry to hear that the repair has actually made things worse for you. We completely understand how frustrating and disappointing this situation must be, and we want to make things right as quickly as possible.

To help us get this sorted for you, please can you kindly email us with more details about the problem at contact@lqgroup.org.uk (making sure to include 'Trustpilot' in the subject line). Once we have this information, our team will look into your case and do everything we can to resolve the issue for you as soon as possible.

Thank you again for bringing this to our attention, and we’re here to help you every step of the way.

Customer Service Team

Resposta da L&Q

Há 4 horas

Hi Honey Rose,

Thank you so much for taking the time to share your feelings with us.

We’re truly sorry that your experience since moving in hasn’t met your expectations. It saddens us to hear this, and we sincerely apologise for any dissatisfaction and frustration this has caused. This is not the kind of service we want to provide, and your feedback helps us understand where we could to better.

If there’s anything more we can do to help or support you, please let us know by emailing our team at contact@lqgroup.org.uk (with 'Trustpilot' as your email subject). We’ll be more than happy to assist you in any way we can.

Thank you once again for your sharing your valuable feedback with us 🙂

Customer Service Team

Resposta da L&Q

Há 5 horas

Hi Gi,

Thank you so much for your wonderful 5-star review! 😊

We’re absolutely delighted to hear that you had such an exceptional experience with Jessica. Your feedback means a lot to us, and it’s fantastic to know that Jessica’s dedication and commitment to excellent service made such a positive impression. She truly is a valued member of our team, and your kind words will definitely make her day.

If there’s ever anything else we can do for you, or if you have any questions or need further assistance, please don’t hesitate to get in touch with us again. We’re always here and happy to help!

Many thanks,
Customer Service Team

Resposta da L&Q

Há 20 horas

Hi Fatima,

Thank you so much for taking the time to leave us such an amazing 5-star review! 🙂

We're absolutely delighted to hear that you had such a positive experience with Denise. She is indeed a valued member of our team, and it means a lot to us to know that her efforts made your experience special. Your kind words and recognition will be shared with Denise, and we know she will be thrilled to hear your feedback as well.

Many thanks again for your wonderful review!

Customer Service Team

Resposta da L&Q

Há 20 horas

Hi Tashaun,

Thank you so much for your wonderful 5-star review! 😊

We're so happy to hear that the support you received from Hannah was calming and reassuring during a difficult situation. It truly means a lot to us to know you received the best possible service, and we're very proud of Hannah for making such a positive impact.

Thank you again for sharing this with us, and please don’t hesitate to reach out if there’s anything else we can do for you.

Customer Service Team

Resposta da L&Q

Há 1 dia

Hi Colin,

Thank you very much for taking the time to leave us a review and for sharing your feedback about your recent experience.

We sincerely apologise for the dissatisfaction you’ve felt, particularly regarding the difficulty in reaching supervisors and the lack of response to your complaints. We also understand your frustration about staff members not providing their names when you contact us - this is not the standard of service we strive for, as all team members are expected to introduce themselves and make you feel welcomed.

Your feedback is extremely important to us, as it helps us identify areas where we need to improve and ensures we can provide a better service in the future.

In the meantime, if there's anything more we can do to support you, or if you would like to discuss your experience in more detail, please don’t hesitate to contact us at contact@lqgroup.org.uk (with 'Trustpilot' in the subject line). We're here to help in any way we can.

Many thanks,
Customer Service Team

Resposta da L&Q

Há 1 dia

Hi Justin,

Thank you for taking the time to share your experience with us.

We truly appreciate you bringing this issue to our attention, and we sincerely apologise for the dissatisfaction caused by the damage and the lack of communication from the boiler engineer.

If you have not already reached out to us or our contractor directly, we would be more than willing to look into this matter in detail for you. In order to help us fully understand what has happened and to provide the best possible support, we kindly ask that you email us with all the relevant details about the situation. It would be extremely helpful if you could also take some clear photos of the damage and attach them to your email. This will allow our team to assess the situation more effectively.

Our dedicated team is available to assist you at contact@lqgroup.org.uk. When you contact us, please mention 'Trustpilot' in the subject line of your email so we can assist you more efficiently.

Many thanks again, and we look forward to hearing from you soon.

Customer Service Team

Resposta da L&Q

Há 1 dia

Hi Asvir,

Thank you so much for taking the time to leave us such a wonderful 5-star review! 😊

Your kind words truly mean a lot to us, and we’re delighted to hear that you had a helpful and positive experience. We always strive to provide the best service possible, and knowing that our efforts have made a difference truly brings us joy.

It's always our pleasure to assist you, and we look forward to the opportunity to help you again in the future.

Many thanks again for your amazing feedback!

Customer Service Team

Resposta da L&Q

Há 1 dia

Hi Charlotte,

Thank you so much for taking the time to leave us a review.

We appreciate you bringing these concerns to our attention and we sincerely apologise that it’s taking longer to resolve the issue than you had hoped. We truly understand why this would be disappointing for you, and we’re sorry for the continued delay.

After looking further into your concerns, we can confirm that our neighbourhood team is currently investigating this matter to resolve the issue. We want to reassure you that we haven’t forgotten and are working closely with our contractor to fully resolve things as soon as possible.

If you have any further questions or concerns in the meantime, please feel free to reach out to us at contact@lqgroup.org.uk (with 'Trustpilot' in the subject line). We’ll be happy to help you in any way we can.

Many thanks,
Customer Service Team

Resposta da L&Q

Há 1 dia

Hi Jan,

Thank you so much for your review and for sharing your thoughts with us.

We’re truly sorry to hear that the quality and our service hasn’t met your expectations and we understand how disappointing that can be. We always aim to provide a great experience for everyone, so your feedback is very important to us.

If there’s anything more we can do to help, please don’t hesitate to reach out. We’d really appreciate the opportunity to better understand your concerns and see how we can assist you further.

You're more than welcome to can contact our team by email at contact@lqgroup.org.uk, and if you could use 'Trustpilot' as your email subject, that would be a big help.

Thank you again for your feedback, and we hope to hear from you soon 🙂

Customer Service Team