I recently purchased my new home…
I recently purchased my new home through L&Q, and overall I had a good experience.
Heather was helpful throughout the process and supported the transition well, but I have to give special recognition to Mariann.
She was absolutely fantastic from start to finish. Mariann went above and beyond, even logging in on her days off to make sure everything was progressing, particularly during the exchange stage where things can often stall.
Her communication, dedication, and proactive approach really made a difference and helped keep things moving at a crucial time.
It’s rare to come across someone so committed to their role and to their customers.
A big thank you to Mariann for her hard work, she is a real credit to the team!
Resposta da L&Q
Hi Vas,
Congratulations on your new home! 🎉
Thank you very much for taking the time to share your journey with us and we're super happy to hear that you had a good experience purchasing your new home.
Your amazing feedback regarding the support you received from Heather and Mariann has truly made our day. We're especially grateful for your recognition of the dedication demonstrated; it's wonderful to know Mariann's efforts made such a difference to you.
We understand that buying a new home is a significant milestone, and we're thrilled to have been a part of your journey. Knowing that our team, especially Mariann, was able to provide you with the support and guidance you needed means a lot to us. We always strive to make the home buying process as smooth and positive as possible, and your kind words reassure us that we are on the right track.
We wish you all the best as you settle into your new home and hope you create many wonderful memories there.
Thank you once again for choosing us and for sharing your experience.
Customer Service Team