Nick Gilbert

Terrible service for Home Emergency cover. Our boiler has been out of order for 4 days due to a leak and they are unable to take any action because "the plumber is not answering his phone". They won't even let me use my own plumber because if I do so "I'm unlikely to be reimbursed". Also they do not have Home Emergency cover on weekends! Their Home Emergency team only work Monday to Friday so now that it's Saturday they refuse to even talk to me about the issue as their "weekend team" can only take messages. They have spent 4 DAYS trying to call their plumber (The Heating Guys, Hampshire) and still refuse to allocate a different plumber.
Appalling service.
Case reference: 0426F35616

This is a SCAM company. They have a fake group of people in the group posting payouts but they don't actually pay any legimiate traders their profits. If you ask anything about this you just get banned from the Discord group which is the only way to actually contact them. If you look closely at the 5 start reviews, you can see they are often posted in groups many at a time all from one country, then the same thing happens a few days later from a different country. All those reviews are fake and only some have been removed by TrustPilot.

They then tried to change the company name of this account to make it sound like a different company and TrustPilot reverted it and blocked tigerfunded.com from changing it again.

The Aqualisa processor units are unreliable junk. They always fail just out of their 2 year warranty and cost £500+ to replace each time. I'm on my forth unit and only one of them failed while it was still under warranty. When it fails again I will rip it out and fit something better quality or even just a manual mixer shower which costs 10% of the price of an Aqualisa.

So please be warned that the processor units are extremely low quality and seem to be designed to fail shortly after the warranty expiration. They are not repairable in any way and Aqualisa are not interested in helping if your warranty has run out - even if you have bought multiple replacements from them over many years.

UPDATE:
I've tried to call them today to discuss my currently faulty unit and the call wait time is 92 minutes! They have call back system which I tried, but nobody ever called me back.

I've been using CS Heating and Plumbing for many years. They recently serviced my boiler and found a fault which required them to switch it off. Thankfully they fixed it the same day but I feel the repair cost (excluding parts) of £300 for 2 hours work represented an excessive hourly rate of £150 per hour (especially as it was not "out of hours" but during the normal working day).

Be careful, this is a SCAM organisation and not a legimate business. The scam uses a "fear based urgency tactic" in that they falsely pretend "competitors" are trying to file a trademark under our your business name. However in Europe this is not possible and it's a hollow threat designed to get to you spend money with them. Please report communication from this firm to Action Fraud.

Smooth onboarding with no issues. After a couple of weeks not doing great with my trading, I was contacted by Michalis and he's since been teaching me swing trading with follow up calls every couple of weeks. This really is invaluable and I've not found any other brokers which provide this level of help. On the Xlence demo account I now have a profitable strategy which I hope to finess before trying with real money in a few weeks time.

The 'lifestyle' fabric they use is not good quality and doesn't last very long. After a few years (just out of warranty) the fabric of the sofa started to disintegrate in several places. As we have another matching sofa we had to replace it, but horrified to find the price has gone up enormously to over £2000. Lead times are also exceptionally slow and it will take 4 months to get the replacement.

Beware - this company sends out SCAM SPAMs. Ignore everything they send.

I've been using IC Markets for over a year. There is always quick and easy support on live chat every time I need their help. The platform is very reliable for both demo and live accounts and the spreads are good!

Easy ordering process and beautiful looking wardrobes and side tables which have been fitted very nicely. The installer was prompt, polite and tidy and completed the installation in a day and a half, leaving no mess or packaging behind.

Excellent customer service as usual. Very reasonable prices and great product selection. I’ve not used any other glasses supplier in at least 15 years.

Good broker overall but beware that if you sell shares, you cannot withdraw for 2 days! It's like they're stuck in the early 2000's. You should be able to withdraw instantly like the vast majority of other brokers. I don't understand why they add an artificial 2 day delay. If they were a bank, this would be illegal.

Really poor quality machines very prone to failure. Failed almost immedately and then another three times within 2 years. When out of warranty, they cost a lot to get repaired as Sage charge a fortune for spare parts and they don't even sell some of the the parts which fail most often.

Quick turnaround diagnosing and repairing a faulty Sage Barista Express coffee machine which turned out to have a failed solenoid valve. The machine was repaired quickly and arrived safely home very well packaged. Paul is polite and friendly and has very good communication.

I shipped a coffee machine which arrived with a dented box and smashed water tank. I paid extra to insure the parcel for £150 and claimed just £33 to replace the damaged water tank and they rejected the claim saying it was improperly packed! Ridiculous given I'd shipped it wrapped in several layers of bubble wrap and packed out the sturdy cardboard box with compressed paper packers.

The box had clearly been dropped on its corner. This is clearly a company to avoid and their insurance product is effectively worthless if you can't claim on it.

FRAUD:
So despite charging extra for insurance, in their terms and conditions it explicitly states: "We do not insure the Goods, nor can we arrange insurance of the goods. Insurance of your goods will be your sole responsibility and we cannot give any advice concerning insurance."

Yet I was billed for insurance on my invoice!

They are literally taking money for insurance and then not insuring the goods! That's blatant fraud and it will be reported to Trading Standards.

I recommend anyone who was falsely charged for insurance or "parcel cover" from ParcelMonkey requests that they are refunded for this cover on all previous transactions unless ParcelMonkey either change their terms and conditions or provide proof of insurance through their underwriter

Very frustrating. No way to contact a human if anything goes wrong. They only have live chat and disconnect you every 5 minutes. Their live chat is horrendous as each time you're disconnected, it forgets the entire chat history so you have to start all over again! There is no way to send screenshots or files. If you don't have a office which takes calls, then live chat needs to be functional.

Update:
After another 35 minutes this morning on live chat I get disconnected again! "Don" takes forever to reply to each message and I've now spent over an hour trying to get a refund for an item which wasn't collected. Please just call me!

Refused to accept parcel from the parcel shop because it was apparently "too big". Yet the parcels exact dimensions had already been put on the order?! I had to go all the way back and collect it and send it again with a different courier. Why accept the dimensions on the order and then refused to take it from the shop? It's not even big - it's 40 x 35 x 35 cm. Tesco said parcels which are much larger were accepted the previous day.

Absolutely abysmal company

With zero notice and without taking any backups they WIPED a Windows production webserver and installed Linux on it! They hadn't taken any backups prior to doing this so we lost data and had to pull an employee from holiday to try and get another server up and running (with a different provider!). It was so stressful I ended up off sick for three days with stress fatigue. Their incompetent team are so click-happy they will wipe your server without batting an eyelid.

In separate instance they kept switching off a server on 3 different occassions, eventually citing an issue with their billing system.

Their support is abymsmal. They have closed their phone lines and now you just get a voicemail box which is so full it's not even accepting any new messages. If you try and raise an issue, you get replies from a different person each time (and not even from the same company; in one single thread we had replies from UK2, 100TB, midphase.com and ingenuitycloudservices.com)

They don't backup your servers or monitor them in any way. They are completely "hands off". I found out just today the last server we have with them has had a degraded RAID array for weeks due to a failed SSD and 100TB have done nothing about it in all this time.

The Hut Group seems to just be buying up hosting companies and then destroying them. Avoid at all costs.

Absolutely abysmal company since being aquired by the The Hut Group.

With zero notice and without taking any backups they WIPED a Windows production webserver and installed Linux on it! They hadn't taken any backups prior to doing this so we lost data and had to pull an employee from holiday to try and get another server up and running (with a different provider!). It was so stressful I ended up off sick for three days with stress fatigue. Their incompetent team are so click-happy they will wipe your server without batting an eyelid.

In separate instance they kept switching off a server on 3 different occassions, eventually citing an issue with their billing system.

Their support is abymsmal. They have closed their phone lines and now you just get a voicemail box which is so full it's not even accepting any new messages. If you try and raise an issue, you get replies from a different person each time (and not even from the same company; in one single thread we had replies from UK2, 100TB, midphase.com and ingenuitycloudservices.com)

They don't backup your servers or monitor them in any way. They are completely "hands off". I found out just today the last server we have with them has had a degraded RAID array for weeks due to a failed SSD and 100TB have done nothing about it in all this time.

I don't even have room to describe the other incidents.

The Hut Group seems to just be buying up hosting companies and then destroying them. Avoid 100TB at all costs and any other providers under The Hut Group / THG.

Impossible to contact a human!

Why are the phone lines and live chat both still closed at 10am on a Monday morning? Have your entire staff team got a hangover or something?!

I've been double charged for membership and there is simply no way to talk to anyone about it. All you can do is leave voicemails and nobody calls you back.

UPDATE: I'm sure everyone can see the issue with the response I received below! I called several times between 9am and 10am on a Monday so how does that not fit in with the opening hours you just posted?!

Catherine you clearly didn't read my very first sentence before you posted your patronising reply.