glynn holland

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Hi Glynn, thank you very much for getting in touch. We are very sorry to see this review and it's certainly not the level of service we strive to provide. It's certainly something we have passed onto the team so it can be improved going forward. Thanks again for bringing this to our attention.

You're very welcome, we are so happy that we could provide you with such an excellent service and we are so proud that you would recommend us. We hope we have the pleasure of seeing you back again in the future.

Thank you for choosing to call on Ultimate Styling to supply the part you need. We appreciate that you have left us a five-star review.

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01793 495201
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Im very confused & disappointed that you feel this way Glynn. As you know I'm a small family run business & explained that I was really busy at the time you contacted me to take a look at the additional work you wanted me to carry out. I do apologise that I couldn't get to you within the expectations you had. I have to prioritise my work load with regards to emergencies & the vulnerable.
With regards to your comments above:
Chris the gas fitter who carried out your boiler swap is very competent & experienced in his work & I believe went the extra mile when carrying out your work, in fact I remember how pleased you were with Chris's work, especially when he painted the the wall where the old boiler flue came out, capped off an old gas pipe in your kitchen at no extra cost & I remember he explained what he was doing with regards to the flush demonstrating the change in colour of the water as he isolated individual radiators to ensure the entire system was clean.
The scorched marks on the already ply lined wall were existing from the original boiler install, with regards to melting plastic pipes together, I'm not sure what you mean there as we only solvent weld or push fit all our condensate pipe as a requirement of both the manufacturers & gas safe.
With regards to the bedroom radiator as I explained when I commissioned the system, the noise you can hear is the water passing through the valve as it has been balanced correctly to ensure the heat gets to the radiators downstairs where you need your heat more so, I explained & offered to adjust the valve but you were happy once id explained, if this was still an issue or if you had any questions or queries with regards the work carried out then I recommend contacting me so that I can adjust the valve as was offered originally.
I believe you have taken to Trustpilot to try to tarnish my reputation just because I couldn't get to you when you wanted me there. What you need to understand is i'm a small business, i have a young family, the fact that your only available after 6pm makes it difficult sometimes for me to meet your demands, as well as working 6 days a week & being a father.
I have tried to contact you numerous times via text and telephone call regarding the additional work you want me to do but you are not responding or answering, if you could please get in touch I will gladly address any of your concerns.