Poor quality bracelets and dangly charms
My family have bought a number of pieces from Clogau as we are Welsh!
I am really disappointed in the quality of the stretchy bracelets and dangly charms. DO NOT BUY them if you want them to last beyond a year. The charms (some at over £60) have fallen off and I’ve returned four bracelets for repair. The most recent stretchy bracket luckily came apart at home. I returned it, at a cost, to be repaired. The repair is not good enough, silver pieces not in the right places. Returned again and promised it would be checked personally by Sophie. It has arrived this morning exactly the same. So frustrating. Poor quality and awful service at repair.
Resposta da Clogau
Thank you for taking the time to share your feedback. We’re very sorry to hear how frustrated and disappointed you feel, particularly as a long-standing supporter of Clogau.
We’d like to reassure you that the bracelet was carefully checked prior to dispatch and confirmed to be the correct length in line with the original design specification. We have also reviewed the pattern and placement of the silver elements against the images you shared, and can confirm that the bracelet matches the original design as intended.
That said, we understand how disappointing it is when a piece does not meet your personal expectations, especially after multiple returns, and we’re sorry for the frustration this has caused. Your feedback regarding wear and repairs has been shared with our teams so it can be reviewed further.
Thank you again for taking the time to let us know your experience.
