A Edwards

I received 50 red roses for Mother's day which on the face of it was a lovely gift, beautifually packaged
The roses were closed as you'd expect. There were no sachets of plant food in the box as stated on the leaflet. Out of 50 whole roses only 2 have opened which is shocking and the others look dead which is just ugly and depressing
I am really sad to think my daughter who a uni student has wasted a load of money on a lovely surprise for nothing. I have received several bouquets from other companies and never had an issue before.
There is supposedly a guarantee but I have tried entering the numbers on the bouquet on their website and a message comes up saying their system cant find the order. There is no order number inside the box either.
Within 2 hours of writing this review I received a response from Max in their resolution department and a replacement open bunch of roses 🌹 the very next day which do have foliage and the correct plant food so I am pleased that the issue was rectified immediately

A warning to other artists AVOID LIKE THE PLAGUE
I am an artist and was idiotic enough to send one of my paintings for an exhibition at Open Core Gallery Halifax using Royal Mail tracked, in delivered by Parcelforce which is reoommended by galleries as a delivery method. The painting was marked as delivered to gallery with a photo of a black blur. 2 days later when the gallery had not confirmed and said they were stilll expecting my artwork I spoke with them. The delivery had not been received and there was specifically no instruction to leave it elsewhere like a safe space so that only the gallery owner would take it. I rang Royal Mail to find out what had happened and was on the phone nearly 2 hours trying to resolve. I was told they had spoken with Halifax depot who were sending the driver to retrieve the item which a google pin showed had been randomly left near Vue Cinema - i.e. the wrong address and that they would collect and redeliver within 24 to 48 hours. utter BS. I did not receive the emailor phone call as promised, I then rang again. Another 2 hour mobile phone bill. The case was escalated yet again. Again I was not contacted. The gallery was still asking me where it was. I rang again today, The people on the phone were extremely patronising, Eventually they admitted they had not called the depot at all but had sent an email to them. To the WRONG depot. They have now sent an email to the right depot and advised the item was lost but as the painting was not received it a week after raising an investigation I was advised to claim compensation. I have looked at the compensation and it is designed so you cant claim anything unless you bought something from a shop and have the receipt. The system online and on the phone has been deliberately designed so people hang up and dont try to complain with waits of over an hour, no direct phone line and a link system online that just navigates back to the home page. The staff were patronising apart from one person who was helpful and clearly dont give a xxxx. This service is supposed to be reliable. Clearly it is not. I am disgusted by my experience with them. DO NOT USE THEM.

I am an artist and was idiotic enough to send one of my paintings for an exhibition at Open Core Gallery Halifax using Royal Mail tracked, which is reoommended by galleries as a delivery method. The painting was marked as delivered to gallery with a photo of a black blur. 2 days later when the gallery had not confirmed and said they were stilll expecting my artwork I spoke with them. The delivery had not been received and there was specifically no instruction to leave it elsewhere like a safe space so that only the gallery owner would take it. I rang Royal Mail to find out what had happened and was on the phone nearly 2 hours trying to resolve. I was told they had spoken with Halifax depot who were sending the driver to retrieve the item which a google pin showed had been randomly left near Vue Cinema - i.e. the wrong address and that they would collect and redeliver within 24 to 48 hours. utter BS. I did not receive the emailor phone call as promised, I then rang again. Another 2 hour mobile phone bill. The case was escalated yet again. Again I was not contacted. The gallery was still asking me where it was. I rang again today, The people on the phone were extremely patronising, Eventually they admitted they had not called the depot at all but had sent an email to them. To the WRONG depot. They have now sent an email to the right depot and advised the item was lost but as the painting was not received it a week after raising an investigation I was advised to claim compensation. I have looked at the compensation and it is designed so you cant claim anything unless you bought something from a shop and have the receipt. The system online and on the phone has been deliberately designed so people hang up and dont try to complain with waits of over an hour, no direct phone line and a link system online that just navigates back to the home page. The staff were patronising apart from one person who was helpful and clearly dont give a xxxx. This service is supposed to be reliable. Clearly it is not. I am disgusted by my experience with them. DO NOT USE THEM.

Utter xxxx
They had a beutiful maroon handbag which my daughter bought me from John Lewis which I have only recently started using
The quality is beyond appalling
The stitching is coming undone from the lining at the top of the bag and also on the handles
This is not what I would expect from this company or from a product purchased at John Lewis Very disappointed and would never buy a handbag made by Ted Baker again

I have not checked the product yet as its dor my daughter's new hime so will be unpacked shortly however I have this bistro set.elsewhere and it's great comfortable seats.and weather resistant
However the delivery was ludicrous
I was texted a day and gave notice to my daughter to expect the delivery Then at the lSt minute was texted to next day
Then the delivery men who had packed the van so the table was at the back stood outaide my daughter's house screaming at each other to eventually knock onnthe door and deliver only half the order
She then had to wait at hi.e another day for the other half to arrive
So 3 days to get 1item
Also rubbish because most companes delivering large items will specify the delivery date when the order is placed

My parcel arrived on time and it was easy to retrieve from the pick-up point in St David's Centre

The delivery was.really quick and communication good
But the people in that store are incredibly rude

When remewing my policies this year I was given a questionnaire (which had previously been answered when taking out the policies originally). My policy amounts have gone up unbelievably this year - over 50% in many cases although none of my circumstances around any of the properties have changed. In addition my managing agent has just tried to make a claim on my behalf - and they had the nerve to say they could not locate my policy - even though it was renewed only a couple of weeks ago!! On some of the policies they also insist on calling me Mr even though I have told them on numerous occasions they name should say Ms, and they seem to think Hackney London is in Middlesex!

The Audience Club is wonderful. It has broadened my horizons in so many ways enabling me to see new and interesting shows I would never have been able to afford to see and has allowed me to find so many new venues and hidden gems throughout London. It also made bringing up children as a single mum really fun and opened them to new cultural and creative experiences. I cannot recommend it enough!!

Quick to.delivet.and helpful at yhe pickup.pount

Delivered very quickly
Great quality paint

They got back to me straight away with copy policies but did not answer my other question about payments. I find the staff very helpful but the IT systems this company uses do not identify the property address in the header on their portal or on bank payments - which have a different identifier number from the policy number just to make it even more confuding - this makes it a complete nightmare and huge waste of time to retrieve information if you have more than 1 policy with them

Fast turmaround and very accurate colours in the print

Easy to renew the policy and access documentation The only thing I would request is for the risk address to be put with the Policy No as it is a huge timewaster trawling through each number trying to find the right policy as there is no address visible on the internet

Pete arrived when youbsaid and was polite

Joanne McKeown is always very helpful in renewing my polcies for me - it is a quick and straigthforward process and I received the documents the same day

Always very helpful and they now offer the option to pay annually online which is really good - they are a great company to use... ...the only thing I would change is that the policies do not show the risk address next to the policy number on the website or in renewal communication which is extremely frustrating when looking up different addresses

Lovely company with very good customer service and always go out of their way to be helpful
The portal could do with updating - I could not pay for my policy as the quote kept saying it has expired (even when it hadn't) and it is extremely frustrating and time consuming not to have the risk address visible along with the policy number