Marcus

Hi Marcus,

Thank you for taking the time to share your feedback, and I’m very sorry to hear about your experience—this clearly fell well below the standard we aim to provide.

I’m sorry that the river cruise and meal did not meet your expectations, particularly regarding the quality and the lack of refreshments. Your comments are important and will be shared with our team and partners so we can review and improve where possible.

I’m also very sorry to hear about the coach breakdown on your journey home and the delay this caused. We understand how frustrating and uncomfortable this must have been, especially with the lack of refreshments offered and the extended wait. This is not the level of service we expect, and we will be investigating this matter further with the relevant teams to understand what happened and how we can improve our support in such situations.

We truly regret that your first holiday with us was disappointing, and we appreciate you bringing these concerns to our attention. If you would like to discuss your experience further, please don’t hesitate to contact us directly so we can look into this in more detail.

Kind regards,
Customer Service SB

We appreciate your kind words and are so glad that you found our service helpful, polite, and friendly. Thank you!

Dear Marcus,

Thank you for your wonderful review! We are delighted to hear that you found our service very helpful, polite, and friendly. It's great to know that we were able to provide you with the best advice and explain our services in depth, ensuring that your family and yourself are covered for the future.

Your positive feedback means a lot to us and motivates our team to continue delivering excellent service.

Kind Regards,
Honey Customer Care Team

We appreciate your kind words and are so happy to hear you received helpful, polite, and friendly service. Thank you!

We're happy to hear that you enjoyed the Cadbury assortment. We appreciate your feedback regarding the CurlyWurly size.

Thank you for shopping with Cadbury Gifts Direct

Good Morning,

Thank you for your review!

Great to hear that you are enjoying your purchase!

All of us here at Easylife appreciate you taking the time out to share this feedback with us.

We work hard to meet expectations like yours and we're happy to hear we hit the mark for you!

Hope you order with us again soon.

Kind Regards,
Easylife

Hi Marcus,

I do apologise you were able to find cheaper on this occasion. We do all we can to ensure we remain competitive but unfortunately, can't always guarantee we'll be the cheapest.

We hope you'll consider us again next time you're looking for a new supplier.

Many thanks,

Phil