David Scaife

Hi David Scaife,

We appreciate you taking the time to share your feedback.

We're happy to hear that you had a great experience and that our delivery team member was so helpful.

We value your comments.

Kind Regards

Team HeatAndPlumb

Hi David,

Thank you for taking the time to leave this review and to share your feedback with us.

First of all, we are very sorry to hear that you have experienced significant delays with receiving your card reader order.

It could happen that delays can be experienced for different reasons, for example, if there is an issue with locating your address or if there has been an issue with processing your order on our system.

We are currently receiving a high volume of contacts, which may affect our reply rate.
As you have left your reference, we have been able to take a look into your case and we will be more than happy to escalate your case further to our dedicated Team as a high priority.

Rest assured we are working to ensure that we can respond to all our customer’s queries as quickly as possible.

Once again, we would like to offer our sincerest apologies for any inconvenience caused.

Kind regards,
Your SumUp Team

Good evening,

Thank you for this information regarding your delivery, Feedback of this nature will be fed back to our delivery company to ensure this does not happen again.

We are sorry to hear that the card message was not included with the flowers. For our courier delivered items, the card messages are included within the packaging. We have found that on rare occasions where customers have reported this missing, it has slipped behind the cardboard flaps within the box. We hope this is found safely.

Sincere apologies for the disappointment caused.

Kind regards
Eflorist

We are so delighted to hear this - thank you for your lovely support.

Hi David, we really appreciate your kind comments. Thank you. We’re on Twitter (@extraenergyhelp) and Facebook (extraenergy) should you have any questions in the future – please give us a follow  Ahlam