OrlaC

Here we go again. Probably the worst service provider I have ever experienced. After nearly a year they installed the device for my Merc. Now, I get constant errors. Completely impossible to delay charge. A total nightmare. Just WTF is wrong now? It worked well for a short while after the year to get it installed. Ohme Ireland is a total disaster- and a very expensive disaster at that. 2k - for what?

Another horrific trip with Brittany Ferries. They cancelled the boat trip between Bilbao and Rosslare - again. This time it was due to bad weather. Fair enough. But I had just driven down to Granada to collect a traumatised rescue dog. I was driving back when informed. We tried to book the next boat from Bilbao, but were not able to get a place in the whole of December as they said there was no pet accomodation for my new dog. They would not make any arrangements to assist in an extremely difficult situation. The first agent we spoke to appeared to be enjoying my stress.

They wanted me to drive to Cherbourg to catch another ferry to Ireland - but who was to say they wouldn't cancel that one too?

I am the only driver, nearing 70, with my daughter and dog.

So, we drove to St Malo to catch the ferry to the UK, to then catch a ferry to Ireland.

This is not my first experience with them. When the Connemara was in service they contacted me shortly before I arrived in Bilbao to say the boat had engine trouble and the boat was cancelled. I drove to Cherbourg and boarded the ......Connemara, with a miraculously fixed engine.

Anyway, having been a regular customer since the route opened, I will now never again travel with Brittany Ferries. Their totally dismissive customer service is appalling. I will stick to Irish Ferries.

Horrific.

I have had problems with Brittany Ferries before. One memorable experience was a few years ago. They informed me the trip from Bilbao to Ireland was cancelled as the "Connemara" vessel had engine trouble. I and my partner, since deceased, drove from Bilbao to Cherbourg - to find the Connemara to take us to Ireland - quelle surprise.

The boat from Bilbao or Santander gets cancelled multiple times. Bad weather, a nervous breakdown or whatever.

This time was genuine bad weather. However, I am travelling with a traumatised 55 kilo rescue Spanish Mastiff 12 month old dog. They told me there was no space for him whatsoever in December due to the cancellation on the route from Bilbao to Ireland.

I am nearly 70 years old. I am not a timid lady. But, I have had to drive from Granada up to northern France with a terrified huge rescue dog. I have my daughter- but she does not have a driving licence. I had driven down a few days before.

I cannot describe the stress. The poor dog urinated in the car.

I chose not to take their route from Cherbourg to Ireland. Why would I - it would probably be cancelled due to whatever bullshit story they would tell.

So, I am now taking a ferry to the UK and then Ireland.

The sheer cruelty is indescribable.

I have probably spent €20k or more with them over the last 10 years. Enough abuse.

Never again, I promise, on my childrens' lives, will I ever take a Brittany Ferries "experience". They are just so totally abusive.

Shame on you to put an elderly lady and an abused rescue dog through this.

I have been a good user of Workaway. I even have one at the moment. But, I have suffered illness and am not able to keep up with all the requests. Then I received a, threatening and bullying, email saying they would pause my account as I was not replying to people. I get requests even when I show I am not taking anyone. I will not be having any more Workaways. I do not need threats while I am in and out of hospital. Their response is a joke. I show in my profile the months etc I might be looking for a Workaway. People can read. Pausing one's profile is a very unpleasant thing to do. I won't be taking another Workaway.

I have never been bombarded by so many extraordinarily handsome doctors and vets in my life. Amazing

I think I am now on month 8 or 9 trying to sort this service out in Ireland. The most appalling customer experience I have ever had. Another €500 to pay on top - after their initial quote. So now, nearly €2k to install the system. I'm a chartered accountant by training. There is no way I would recommend these people to anyone - apart from my worst enemy. To say I am angry is a vast understatement.

I'm in the process of trying to figure out what system I need etc. Oh-Me sent me a customer survey to fill out. I did, with post code, situation of house etc. Then the survey brought me to a page where I had a choice of 2 systems to purchase. But, I know nothing about electric chargingsystems. I decided to call them. But there is no telephone number on their site. Naturally, I don't want to order a system and installation without at least talking with someone. I called Mercedes for advice. They told me which system they like best, but it does not appear to be one of the ones I could purchase.

Anyway, I have left my tel number by email. Hopefully, someone will call me.

Update. A lovely man called Kevin called me from London and we are sorting the matter out.

Update. The shambles continues. I had to produce various videos etc of the electric board, the bonding from the oil tank to the electrics etc etc etc. I know nothing about oil bondings - and could not find them.

Then I get an email asking me to forward on details of my energy efficiency grants etc. I never got anything. Presumably, the company gave the wrong email address or something. I tried to call the Cork office to understand and just try to get this installation done. But the line disconnects immediately and there is a message to say they cannot connect the call.

Kevin from London has tried to help, but this is Ireland. I really need to speak to a human.

Update. A lady from the Cork office called. Apparently, I have to make the grant application myself as Ohme does not offer this facility yet. It would have been nice to know this 2 months ago.

I am now at a crossroads. This is a shambles. Do I go ahead or get back the 1k I have paid so far? Given my experience to date, can I trust these people to do the installation correctly? If there is a problem how can I get it fixed?

I have bought a lot of larger and smaller electric appliances from DID. In the last 10 years I have never had an issue. Orders are easy to place and the goods turn up and work!

I pay c. €5K per year with these people for international health insurance. I have been in hospital for over 2 weeks now. I have received zero assistance. Yesterday first thing I called to get a call with a doctor for a second opinion. I was told I would relieve a call within 24 hours. I'm waiting.

I am in hospital, having been admitted in an emergency situation. I am not at all well. I have a delivery due tomorrow. I suddenly realised it last night. I tried to email at 7am this morning, and then called at 10am. I was told my box was scheduled for cooking, and it was "company policy" not to change after that. The customer "love agent" then attempted to explain company policy in more detail?! So, the company insists on delivering a box costing over €100 to an empty house. I won't be using them again.

I note that the company then tried to call me again and email me. What part of very ill in hospital don't they understand?

I have a Continente loyalty card. After c. 4 years of use I found my card was attibuted to someone in Lisboa?! I live in the Algarve - it would be clear that I mostly shopped in their Loule store. How did this happen?? Was this a scam to ensure someone else got any benefits from all my shopping? Extremely strange.

On the plus side their stores generally have a good selection of gluten free products.

I first came across Serenity when one of my friends ended up in hospital with a brain bleed. Her son was very grateful for the second opinion at a very stressful time. So, I signed up. Subsequently, I needed to see an allergist - bad sinus infection. They found me one within a few days - the alternative was to wait 3 weeks.

It never ends. HML tried previously to have my reviews removed - and, indeed, 3 of my reviews were removed. Those reviews described the medical difficulties I experienced through stress of dealing with HML requiring multiple hospital cardiac issues/tests etc. I'm not a "spring chicken". My medical insurance can verify if Trustpilot wishes - it's cost them a lot of money. I am a chartered accountant by training. I spent years auditing and verifying. I verify everything I write myself! Trustpilot, bless them, then verified that I was indeed a leaseholder in one of the blocks HML manage and allowed my subsequent reviews.

So, after breach of lease and ongoing damage to my flat, loss of tenants( some of whom were intimidated by builders in the block - verification available), the latest thing concerns guttering which fell from another property in the block into my patio. Somewhat oddly, HML claims I am responsible for replacing the guttering. I can verify with emails from my letting agents. Does that mean I can carry out works to other properties in the building I do not own??!! Does that mean that is a block falls from the top of the building I am responsible for it? Weird.

It's another £500. I'm done with it.

Please people flag positive reviews. HML flags all bad reviews. On Twitter I noticed someone said HML employees write good reviews. Trustpilot needs to ask for evidence that all reviewers are genuine leaseholders. They asked me for evidence and I was able to provide service charge documents to prove I am indeed a real leaseholder. So, let's ask for verification for excellent reviews also. Thank you Trustpilot!

I ordered 15 plants - average price €15+. I've ordered a lot of plants online before with others and been very happy. But, boy, were some of these hardly there at all. One was decidedly dead and should never have been sent. I'm going to have to put them in pots I think to try to bring them on before planting them. I will still buy plants and other gardening supplies online - but from others. I wish I had read the reviews before ordering these. I will not be engaging in bizarre discussions with the retailer as to whether one checks the long range weather forecast before ordering. Gulf Stream weather rarely reaches freezing and hasn't now either. You couldn't make this up. It's a wonder I manage at all with my glorious acre garden which I have maintained for the last 20 years.

I am revising this one more time.

If the vendor believes this is an inappropriate time to sell plants, why is he selling them? I have tried to rescue them - but 2 have died so far. I spent €130+.

I complained to Trustpilot about the communications on 19th Feb, but have received no reply.

10 of the plants have been planted and have survived well in temperate conditions. 2 are dead - both there on arrival - I thought 1, but I was being optimistic. 3 are in intensive care - I'm there watching and caring for them every day.

I mistook the website for the other one I normally use.

I'm a single woman on my own. I will not be revealing my identity to this vendor, believe me. It has been a bad experience. In future I will make sure I use my usual site.

Other potential customers can read these communications and make up their own minds.

I wrote a review previously. The firm I used was incompetent and did not know the law relating to the particular problem - as explained by my subsequent law firm. The Legal Ombudsman does not employ lawyers and is, therefore, unable to opine on basic legal principles. It gets worse. They reached an inappropriate decision. Then I find the law firm, whom the Ombudsman agreed had overcharged (as expected a percentage, even though the basic advice would indicate it should have been the entire fee), writing to me directly. Now I find they are writing to me again to ask me to confirm I have received the payment they had to send me. Come on - they transferred the money - of course I received it. I am a retired senior investment banker. This is not normal. It smacks of harrassment - the feeling I always had is that the lawyer in this firm has a real issue with women in the first place. The twit tried to make me and my daughter believe my daughter was not entitled to peaceful enjoyment of our flat - for heaven's sake, she is my daughter. He was totally wrong in law. I am not responding to their emails. Let's see what happens. I doubt the Ombudsman will do anything to stop the harrassment - perhaps they encourage it.

Come on guys in Portugal. We bought Irish steak It was not like the steak you buy in Lidl in Ireland. It was tough as hell. If you are going to sell Irish steak make sure it is the quality one would expect in Ireland.

If you have 2 escape artists like my 2 hunting dogs Tractive is a must. Tractive paid for itself after one recent escape in the Algarve. The dogs someone found themselves locked in someone's property - and the owner was refusing to answer his door. I got the local police to help. I am not sure what the outcome would have been if I had not had Tractive and not traced them to the property.

So, today, I recieved a debt collector's notice for service charges. I paid them all for years - while the underground drains caused a flood in my apartment requiring me to replace the entire floor. I paid them when the upstairs flat flooded mine and took out all my ceiling electrics - I paid for all of those to be repaired and the ceilings fixed. I paid for the rat infestation caused by the drain blockage. I paid for my patio to be repaired as it was destroyed when they built a penthouse. I stopped paying when my ceilings were flooded again from above, they allowed lease breaches resulting in permanent noise issues in my flat, my female tenants were physically intimidated by the building upstairs, my male tenants were suffering from yet more unauthorised works - all tenants giving early notice. The freeholder/ RTM appears to be trying actively to intimidate me to leave - the new planning guidline re new floors in London might have something to do with it? No one wants HML managing their block.

I wrote a review on HML group just now. It was immediately removed. I said they will intimidate elderly women - I am one. 100% true - quite obviously it is true.