Ellie Somme

Lovely people on the phone. Its a little difficult to navigate around the booking link but easy enough to redeem your vouchers. After a phone call they helped me by supplying three phone numbers so that I could book direct. Its just the actual booking link which needs to be made clearer.

Great service from Samuel Soles - very polite and sorted things very quickly for me. Thank you Sam

Take Payments are a really good company to deal with. They answer the phone promptly and I can understand what they say as they speak English! And they are kind and polite and very patient. I've found some of the information regarding DSS quite difficult to understand but they've walked me through the whole process and helped me sort it. Thenk you

Really lovely company to deal with. They answer the phone promptly so you don't have to wait for hours, they're polite and speak good English, and really patient and kind. Thank you so much, I wish all companies were the same.

A complete scam - don't touch them with a bargepole. I sent for the Angelina Botanical dress which looked really lovely in the photos. When I asked if they would give a refund if it didn't fit they said yes and that it was easy to return it. I was completely horrified with what arrived. It was the most hideous dress I've ever seen and didn't bear any resemblance to the one I was hoping for. When I tried to return it the shutters came down. I could have 20% off my next order etc. I would never order again - it comes from China and is a complete scam. I can't begin to tell you how awful this dress is, its so appalling its almost funny if I hadn't lost £44. I think they photograph a lovely dress from another company and then make a 'replica' in China and they get away with it because its so expensive to return - almost the price of the dress and you probably won't get your money back even it you do return it. Don't touch them! They are really evil people!! I would give no stars if I could!

Wow - what a brilliant company. It gives a personal service with just one phone call and English speaking people who explain exactly what you need to do. They are amazing. We were with Sum Up before and had endless problems contacting them for help and they got our account wrong every time and could hardly speak English so I spent literally hours trying to get through to sort the problems. But with Take Payments they answer the phone and you talk to your account manager or the help desk. Brilliant for a small new business such as ours. Thank you Jamie and Henry and the rest of the lovely team. Ellie

Long delivery time and then when the hairdryer came it was for medium to long hair - I have short hair - and when I asked if I could return it all I get is a generic email saying that I can get 10% off my next order!! I don't ever want to order again from this company. They are Chinese so don't trust them!!!

Really lovely shirt, cosy and warm as its brushed cotton. I ordered the size 12 although I'm normally a 10 and this is gorgeous as an overshirt and goes with everything. Definitely a must - gorgeous shirt.

Oh dear - I too wish I'd read some of the reviews before ordering. After ordering I was sent an email that I was just one click away from completing the order when I knew that the order had gone through. So I would have ended up with two dresses. The dress eventually arrived but didn't fit well. No delivery or invoice note in the parcel. So I contacted the company to be told that if I kept the dress then I could have 50% off my next order. It didn't fit so how can I be sure that anything else would fit!!! I asked again to be told that if I kept the dress then I would get 60% off the next order. Its incredibly long winded to send an item back and very costly as it has to go to China but I would never ever order from them again. Really bad business!!!! I'm sending it back today and taken photos of the item as I'm sure they'll tell me its been worn etc. which it hasn't been. But they'll come up with some excuse not to refund me I feel sure. Don't trust them!!!

Do not go to this company! We have had endless phone calls and emails over the past few weeks trying to sort our account out. They are currently sitting on over £500 with a new account of our customer payments which they will not release because they don't understand my problem with them. I also have a charity account with them which is fine and they are insisting that we use that account for payments which I don't want. They have both account numbers etc. I have threatened legal action, written to the BBC and am about to go to the FCA as I keep going round in circles with them. Their chat bot is totally useless as are most of their operatives on the phone. My blood pressure has sky rocketed over the past few weeks and I am at my wits end as to why they can't act upon a simple request. If I could give no stars I would. Every time they say its been sorted and I think we are going to get the payments into the new account, they only revert to the charity account. They finally agreed a few weeks ago that the charity account was a separate account and that the new account is a new business account and I thought we had finally got it sorted. But no!! And today they have written to say that its finally sorted and they will pay the monies into the charity account! I despair!!

I've used THS over several years and had rather mixed experiences. The first one came and announced she was having friends to stay in my house. I couldn't say anything other than express surprise as I was leaving within a couple of hours. She also had a nephew over with his toddler and had to 'shut' my little dog upstairs for the day. Another one left at 9.30 in the morning knowing that I wouldn't be home until 7.30 in the evening so I had to get my neighbour to come in three times before I got home. I was travelling back from France. And the third one told me very late the night before she was due to arrive at 6.30 in the morning that she couldn't come!! Panic but she did turn up after my son had agreed to cancel his work for a week to look after my animals. Otherwise I've had some brilliant sitters who have looked after my animals and my home so well. I phoned THS after the last fiasco and they said that they could always sort something out at short notice if it happened again. So that's comforting but it has made me a bit nervous for future sits. However, my last sitter was absolutely lovely and I would book her any time in the future. If you get a good sitter then this is an excellent company to go with.

If you are selling your horse lorry I would think twice before using these people. I didn't find them at all honest or reliable and spent many sleepless nights wondering if I had been conned. In the end I got my money but they had deducted quite a large sum and I only found out it had been sold when I said I was going to fetch it back. 'Oh, I sold it ten days ago'!! That left me wondering how long he was going to take before telling me. At one point my lorry was spotted in a 'clean zone' in Bristol and I was sent a penalty notice by the city council when I had not authorised it to be used and I didn't trust the explanation given that they had taken it down for someone to 'try' it. I have felt duped and that 'they saw me coming'. Think twice before dealing with them.

I contacted Setfords and had a phone call from Temi Ade-John who took my copyright issue very seriously and spent a long time on the phone giving me excellent advice. Temi has supported me throughout and has always been very quick to reply to my questions and I felt I had someone really professional looking after me. Thank you Temi, you've been brilliant and I couldn't have asked for better service. Ellie Somme

Beautiful bra which was the wrong size - my fault - so I've had to send it back. However, there was no way of asking for a replacement which was a pity as I would have had the next size down and so the only option was to return it for a refund. I did write on the invoice please could I have the next size down but heard nothing and the refund has been paid. Pity!

It was a very easy process to post a parcel.

Brilliant customer service and every email answered personally by someone who really cares about their product and company.

Really lovely people especially Christine who served me and was very helpful and sweet. Thank you so much for a lovely shopping experience.

This is the first time I've bought from you and the shoes are stunning and really comfortable and arrived within a couple of days. And then I bought the bag a couple of days later and its beautiful. Thank you for a wonderful service and really comfortable shoes, I have quite wide feet, Norwegian like a troll! And I'm off to Windsor Castle on the 22nd May to collect my MBE - wearing my new shoes. And a dress! Ellie

Its the first time I've ordered with HD and the jeans - for my son - arrived within a few days and he's having them for Christmas. But a great service - thank you.

Ellie

Simple ordering and lovely products delivered within two days! Thank you.