Lakeside Store (Thurrock) - Stanley
We visited the new store at Lakeside (Thurrock) today and was warmly welcomed by the team member Stanley. We had no idea what we were looking for but thankfully Stanley gave his helpful insight and patience while we tried every mattress we could. Eventually we settled on our chosen one. Stanley was an integral addition in our decision, he was funny, incredibly helpful and we felt no pressure to buy. Outstanding customer service.
Resposta da Mattressman
Good morning Jack,
It is a pleasure to hear about your visit to our new store at Lakeside!
We are absolutely delighted that Stanley was there to provide such a warm welcome and guide you through the process. It can be a challenge when you aren’t quite sure what you’re looking for, so we are thrilled that his helpful insight and patience helped you find the perfect mattress.
It’s wonderful to know that Stanley’s humour and no-pressure approach made such a positive impact on your experience. We truly believe that outstanding customer service is about making our customers feel comfortable and well-informed, and I will be sure to pass your kind words on to Stanley and the Lakeside team!
Thank you for choosing Mattressman!
Kind Regards,
Hannah Woodall, Customer Service Specialist