Rona Morton

Good morning Rona,

We're glad the engineer resolved the issue efficiently and provided a clear explanation. We appreciate your feedback regarding the customer service communication, and we will address it.

Kind regards
Niamh
Ideal Heating

Thank you so much for your lovely feedback. We’re thrilled to hear that you enjoyed our products!

It means a great deal to our whole team to know that the care and quality we put into everything we make is appreciated.

We truly value your support and look forward to serving you again very soon.

Warmest thanks,
The Dukeshill Team

Thank you for your wonderful feedback! We’re thrilled to hear that you think our products are excellent. Our team takes great pride in the quality of everything we produce, so your kind words truly mean a lot to us.

We look forward to serving you again soon.

Warmest regards,
The Dukeshill Team

Thank you for sharing your feedback on your positive experience, we really appreciate it!

Thank you for your 5* review.

Regards,

Hassan

Good morning,

Thank you for your review.

I’m very sorry to hear about the issue you experienced with our product—this is certainly not the level of service we strive to provide.

After reviewing the issue with you, I’m pleased to confirm that it has now been fully investigated and resolved.

I hope you feel that we have handled this in the best way possible. Your feedback is greatly appreciated, as it helps us continue to improve our products and services.

Thank you again for taking the time to share your experience.

Kind regards,

Ellie

BigBathroomShop

Thank you for your feedback Rona, well noted and glad you're enjoying the choc-coated macs!

Thanks for taking the time to leave a 5 star review!

Hi Rona,

Thank you for your lovely review! We're thrilled to hear that you found our team knowledgeable and helpful. Providing clear, confident support is really important to us.

We're always here if you need anything in the future

Best wishes,
The Payment Assist Team

Thank you so much for your kind feedback — we're delighted to hear that you enjoyed the Pea & Ham Soup!

We're also grateful for your comment about the sausage skin. We'll pass this along to our product team so they can take a closer look — we really do value feedback like yours as it helps us continue to improve.

If there's anything else we can assist you with, or if you try something new from our range, we'd love to hear your thoughts.

With best wishes,
The Dukeshill Team