Dominic Schofield

I'm sorry to hear that you've not had an update regarding the claim settlement, and this has impacted your plans. I have requested some information from you so that we can look into this and get your complaint passed to the correct team.

Thank you for your information, I have now passed this over to the claims team and asked they log your complaint and contact you directly.

Kennedy,
AXA Customer Service Team

Hi Dominic,
Thank you for your feedback, and we sincerely apologise for the difficulties and delays you’ve experienced. We understand how frustrating this situation has been.

A delivery date has now been agreed by both parties, and our team is committed to ensuring this process goes smoothly. We will continue to monitor it closely to make sure everything goes as planned.

We appreciate your patience and will do everything we can to get this resolved as promised.
- Team Hippo

Thank you for your feedback.
We are sorry to learn of your experience and apologise if you feel that we’ve let you down. If you wish to make a complaint you can do so by contacting us on claimcomplaints@axa-travel-insurance.com. Alternatively if you would like to speak with a representative, you can locate our contact numbers within the policy wording.

Good morning Dominic

I am sorry that you were not satisfied with this product.

I can see that my colleague is now looking to resolve this for you.

Kind regards
Bruce

Hi Dominic, Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to rectify the repair, we were unable to meet the high standards we strive for.

If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know.

Hi Dominic,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Hi, I am sorry you have experienced issues with service of your delivery. Please message our social team at Social@dxdelivery.com with your DX tracking reference and full delivery address. We will look into this for you. Thanks Alim

Hi Dominic,

I'm sorry you have been left unhappy with your experience with us and can fully appreciate your frustration. To help us look into this further for you please email us directly at breakdowncustomercare@rac.co.uk where we can look into this for you.

Thanks,

Conor

Good afternoon Dominic,

I am sorry to read that you have been left waiting longer than expected for one of our servicemen, this is certainly not the service that we aim to provide and I can appreciate the frustration this must have caused you. If you would like us to look into this matter, please fill out our complaints form via the link below and our team will assign a case handler to investigate this accordingly.

https://www.rac.co.uk/complaints

Thank you,

Ellie

Hello dear Dominic Schofield we are sorry, the information provided does not appear in our system. Are you sure you provided the correct information? We kindly ask you for the order number for a more specific search.
🌹
Customer Service Lightinthebox

Hi there,

The way our refunds system works is that the merchant first updates the invoice on their side which then gets automatically updated in our system where an automated refund process takes place and the funds are returned to your bank account.

As Klarna is only the payment provider, we advise all queries in relation to orders/delivery or returns/cancellations to be directed to the store where the order was placed.

Kindly note, we are unable to alter statements on the customer's behalf and it is the responsibility of the store to register any changes made, which then will be reflected in our system.

If you have not yet received a refund it is because the merchant themselves have not yet processed it, so we kindly advise you to reach out to them regarding this also.

You can dispute the order on your Klarna app under "report a problem" this will pause your payments until the merchant amends your invoice accordingly.

Please know that if we don't receive a refund from the merchant, we will contact you by email to provide more information on your issue. We then start an investigation; if you do not provide further information, we automatically resolve the dispute.

After the investigation is complete, our disputes team will contact you to inform you of the outcome of the investigation by email.

For the above reasons, checking and replying to your emails when a dispute is open is essential.

For further support, please reach us at 0808 189 3333 (Mon-Sat 9 am-6 pm).

Thank you,
/The Review Team at Klarna

Good Afternoon Dominic Schofield
Thank you for taking the time to leave us a 1* review.
I am so sorry to read that you feel you have received such appalling service. However After looking into to you order & speaking to my colleague who I believe you spoke to you on Sunday, the upmost has been done to try & assist you. I do agree that your parcel being delivered by our chosen courier company to another address is extremely annoying, but my colleague has been working with them in trying to retrieve your parcel to get it redirected to you & an investigation has been opened. As soon as we have any further information we will of course been in touch straight away.
Kindest Regards
Sharon.