Ros

EAST SPECIALIST TEAM , feeling so let down by them all the time, no show to collect diary sheets from me today re ASB... so unprofessional when are you going to take this seriously and do your job this has been going on for long enough. Communication with this team is unbelievable! does anybody care !!

surely im allowed abit of A BETTER quality of life and a little peace especially as we work.
this has been a long battle of complaining about ASB from my neighbours since July 2023 to date with the EAST SPECIALIST TENANCY TEAM, doing noise app recordings, diary sheets , emails, police, social services and MP GETTING INVOLVED but nothing happens my neighbour does not care about your warnings because guest what they sit on their arses all day
everyday we are subjected to door banging non stop, screaming , late nights drinking etc, weed smell in my home ... after nearly 3 years we have had enough we have been very patience and now our mental health has taken a new low with sleepless nights, headaches from the constant noise,getting into work late

... i couldn't rest at home when I had my cancer and heart condition no I had to go to work just for a little peace and shame on the people that do this on purpose when people are in treatment,, im scared my cancer will return with all the stress

I still feel very let down, I've had a lot off on going problems with my neighbour for years TO DATE who i would say caused issues at their previous property which should be checked . I report my neighbour to many authorities which I was told to do

Myself and my older child both work and in fact I had years off chemo for cancer but could not relax at home because of this so yes I worked whilst on treatment for some of it and this cancer could come back im still vulnerable and with a heart condition.

Now I am left dreading going home , living in fear feeling uncomfortable, the looks I get always talking about me loudly so I hear the intimation etc, kids just screaming all day everyday its constant , weed smell in my home im breathing in(just had cancer still have a heart condition) , banging doors, partying etc all night, I phoned police for help didn't want to attend, off course that day I couldn't go to work as no sleep and my child had an exam , I should have some kind of safe place , if this was any off the previous landlands they would off helped me I feel very alone with this and so vulnerable when I should be worrying about my health and now this all. Yes the housing officers has been to my property but one of them had to report due to turning up at the wrong door and being very relaxed about the situation they say they get back to you but they never do

Thank you for your response email KATE re below but the attitude of this is just wait till something happens to you meaning attacked/ hurt etc by them then next step will happen so just live with it until then.

I've had so many diff housing officers deal with this as they always go off sick for months and months no body seems to know what they are doing im so stressed yet im the one going to work, I do the correct procedure re the app but what really does come of it NOTHING the process of reporting and communication is useless you have to send an email for it to be logged so by the time that gets picked up which 5 days for them to forward to another department but you end up having to chase and chase!!! or they dont read the email properly so it just gets lost in communication as you cant message the person or department directly, I do the right thing go to work report the issues but where does it get me NOWHERE in the meantime im having to live with this situation which isnt fair on me some days I cant even hear myself think nor work from home.

I had alot of previous recordings VIA the noise app and because I accidentally put them under a diff region the SOUTH by mistake error on my part.. I was told I would have to delete and start again which I did but when I spoke to the noise app company they said this is not true its easy to move them all the recordings to the correct region (again I was misinformed as per usual because nobody knows what they are doing ) so all my hard work and all the recordings gone when they didn't need to be. nothing ever comes of the noise app all they do is keep closing the case whats the point. then open it then close it

Years off non stop screaming having to listen to it day in day out let me tell you what that does to our mental health we cannot take anymore we have been patience and very understanding but there is no respect for us after a long day at work we just want to relax / etc things to be normal our quality of life is such so depressing.

I just feel like the whole Clarion process is shockingly bad

Great service, lovely man on reception