TO

Tony

Reino Unido

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Estimated 18 days to deliver!!

Have had a bit of a nightmare with this company. Had problems with a code and had to completely redo a 60 page book because I couldn't get a response from support. Eventually got it ordered on the 12th December. Paid extra to 'rush'. Wasn't too concerned as the website was advertising new orders made up to the 19th December would still be delivered before Christmas.
Got an email on the 17th saying it was dispatched, so 5 days to produce desite paying for 'rush'. Now, the final straw, when I check the tracking it says it will be not be delivered until the 30th December! Totally let down, as it was meant to be a Christmas present. How can they advertise that the 19th is the cut off date when they can't deliver orders made on the 12th.

Hi Joey,
If you have sent me an email I have not received it. But I suspect these are automated responses, like most of the printerpix 'support'. But what I can't understand is you are still advertising on the website that you will make Christmas deliveries.

17 de dezembro de 2025
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Resposta da Printerpix UK

Dear Tony,

Thank you for sharing your experience with us. We are truly sorry to hear about the frustration and disappointment caused by the delay and the mismatch between our advertised delivery times and the actual delivery date. We understand how important it was for your book to arrive before Christmas, especially after paying extra for 'rush' service.

Please accept our sincere apologies for the inconvenience this has caused. We take full responsibility for the miscommunication regarding the delivery timeline and for not meeting your expectations. Your experience is not reflective of the standards we aim to uphold.

We have sent you an email about this matter and kindly ask you to reply to it so we can ensure that everything is resolved to your satisfaction. We genuinely want to make this right for you.

Thank you again for your patience and feedback. We look forward to hearing from you.

Warm regards,
Joey
Printerpix

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