A terrible experience every single time
It’s one thing when you have a bad experience once but every single time? Over the past few years whenever we’ve had issue with our heating the engineers have always made it significantly worse. Two years ago we had a guy fix our boiler. He then told us we can’t use heating or hot water and we went without it for a whole week in -1 weather in the winter until the new parts came. We at-least had heating prior but he made it worse. He did managed to fix it but did something that left our boiler leaking water which still happens now and we have to keep a bucket under it. And then recently our hot water only comes on when we switch heating in at the same time which is annoying because bills get high. An engineer came over today after ordering a part. It was supposed to be a quick fix but he instead broke the piece inside and now we have to stay without heating and hot water until tomorrow. And even then I don’t know if he’ll fix it. ITS -1 WEATHER. I understand mistakes happen but whenever we’ve had help come over every single time without a doubt they’ve made it significantly worse. It just seems to me they have no idea what they are doing half the time. Like at this point I dread them coming over because I know they’ll make it worse before they finally fix it. SO FRUSTRATING!!!
Resposta da British Gas
Hi Sharan, this is very disappointing to read and I want to start by offering my sincere apologies for the extremely poor customer service you've experienced here.
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