Vassilis Voskidis

Ifey was very helpful and professional. Ifey listened carefully to my concerns about the broken front door hinges and the security issues and arranged an emergency repair within 24 hours. The process was clear and the communication was good throughout the chat. Thank you for the support.

Adhya was very helpful and professional. She handled my request quickly and made the process very easy. Thank you for the excellent service

I had a disappointing experience with a recent discount code. The text message I received stated that the code was valid until 02/01/2026, which led me to believe it could be used on that date. When the code failed, I contacted customer support.

In written communication, Liz from the support team confirmed that the text message contained an error and that the code had actually expired at 23:59 on 01/01/2026. Despite acknowledging that the information provided to me was incorrect, no effort was made to honour the discount or offer an alternative solution.

Advertising a promotion with incorrect expiry information and then refusing to correct the issue once the error is admitted is frustrating and misleading. Clear communication and accountability are essential, and unfortunately this experience fell short.

Misleading “Free” Advertising

The tag was advertised as free, but the moment I activated it I was charged without clearly being informed that this would enroll me into a subscription. I was not aware of any premium plan or recurring charges at the time of activation.

When I contacted support, I was repeatedly offered free months instead of an immediate cancellation, which was frustrating and unhelpful. A “free” product should not automatically place customers into a paid subscription without explicit and transparent consent.

I have requested an immediate cancellation and a refund of my most recent payment, as the charge was made without my informed agreement. This experience felt misleading and disappointing.

I would advise others to read everything very carefully before activating the tag

Kadeen was extremely helpful and professional throughout our chat. She handled my enquiries with patience, friendliness, and clear communication. She made sure all my questions were answered and followed up in a polite and understanding way. Excellent service — really appreciated her support!

I’m extremely disappointed with my experience with Simba Mattress customer service, especially considering the company's strong public image and premium pricing.

I contacted Simba regarding a refurbished Simba Hybrid King size mattress that had lost its firmness and developed an uneven surface, making it very uncomfortable to sleep on. Despite following care instructions and rotating the mattress regularly, it deteriorated significantly.

As someone living with a disability that affects mobility, I explained very clearly—multiple times—that I was unable to provide certain photographs (such as lifting the mattress or measuring slats) due to physical limitations. I asked for alternative ways to resolve the issue, hoping for a degree of understanding or flexibility. Instead, I received repeated requests for the same photos I had already said I could not provide.

Here’s a brief outline of the experience:

July 29 – I submitted a detailed complaint and photos of the mattress, explaining the issue and my physical limitations.

July 29 – Aug 1 – Simba repeatedly requested additional photos, including shots I explicitly stated I was unable to provide due to my disability.

Aug 4 – I clarified the issue was with the refurbished King mattress and again mentioned my disability.

Aug 4 (later) – Simba responded that the mattress was outside the 1-year warranty and 30-day trial period and therefore ineligible for return or replacement.

I replied again, asking for the matter to be reconsidered on the basis of goodwill and long-term customer loyalty (I have purchased multiple mattresses from Simba).

Aug 5 – I was told again that no exception could be made, despite my circumstances, history as a repeat customer, and the clearly defective condition of the mattress.

Throughout the correspondence, not once did Simba offer to escalate the case proactively or propose a discount, partial refund, refurbished replacement, or any kind of meaningful resolution. I was offered the chance to buy another product at full price instead. Frankly, this felt like being pushed toward spending more money rather than being supported as a customer with a legitimate concern.

To add insult to injury, Simba did acknowledge that my other mattress (Double size) was still under the 10-year warranty, but again demanded the same difficult-to-obtain images, ignoring the challenges I outlined.

This experience has been incredibly frustrating and frankly disheartening. For a company that advertises comfort, care, and innovation, the lack of compassion, flexibility, and basic customer support was deeply disappointing.

I expected much better from Simba and can no longer recommend their products—or their service—based on this experience.

I've had a great experience with The Independent Pharmacy. The service was professional and efficient from start to finish. Fast delivery, secure and discreet packaging, The medication arrived in controlled temperature packaging, which gave me extra confidence in its quality and safety. Everything was handled with great care. It's reassuring to know there's a pharmacy I can rely on for both quality and speed.

Highly recommended!

I’m writing about order 125-0906383-6002479, which I chose not to collect from the designated pickup store, as I had decided not to proceed with the purchase. Since then, I’ve tried contacting the company via email, WhatsApp, and Facebook, but have received no response whatsoever.

Reaching a customer service agent has been next to impossible, and I'm still waiting for a refund for the uncollected order. This experience has been incredibly frustrating and disappointing. I expected better communication and support from this company.

Great Service Friendly Delivery Man