Katie Bannock

Sent an email to review my experience with eflorist but when i click either of the negative options it brings me to their 'help' section which is just FAQs but if I clicked good experience it took me to trustpilot to leave a review. That alone is a pretty good indicator of how their business is handled.
I ordered mothers day flowers and paid nearly £10 in just postage alone to have them delivered on a Sunday. The flowers did not arrive until the monday and when they did my mother reported that they were incredibly wilted and battered. I got in touch witht heir customer service to complain and receive quite literally no response. A few days later i had a refund for just the postage cost but still nobody said anything to me and no customer service it was just the money. I wanted more of my money back but i certainly wouldnt go here again. Oh and by the way, they use EVRI to deliver so that should tell you all you need to know anyway.

Not great to start with lies.
Website states free 10 second claim checker but it's a trick to get you to put your details in so they can call you.
False advertising. There is no 10 second claim checker. I see them responding to comments here so answer me why you claim to have a 10 second claim checker when there isn't one?

Edited: as you can see this response is just bogus. Several paragraphs that dont answer the question. It's deliberately misleading to get your details and even in their response they are vague about that first step check is not a check but literally a form to give them your details. There is nothing you help you explore anything, it is quite literally just a form to get your phone number off of you so they can can call over and over again.
They say they will check their policies going forward to everyone but I see comments similar to mine that go way back proving they have made no changes, they just say that to look good.