MT

Great products and service, promotions increase value overall, I’ve had a few issues with damaged delivery’s but Holland and Barrett have swiftly resolved issues and put things right. Overall a great experience and would not hesitate to recommend.

Great most of the time, as far as delivery companies go, DPD in my experience are the best but not faultless. Like any delivery company struggle in peak times, but overall vey good.

Cloud mesh boxer briefs are an excellent quality product, normally would go for a shorter trunk just personal preference, but these are great really comfortable, cool and lightweight. Everything from order to delivery was seamless. Would not hesitate to recommend, please be a little lighter on after sales marketing guys. Love the product and the company.

Been a loyal customer for over 20 years, (Purchased 7 machines in total) thought I would treat the heavily used machines I own to a descale, what a headache???? The vertuo eventually played ball, the essenza mini is an absolute nightmare. After a call to customer service (openly agreeing that the machine descaling could be challenging) who couldn’t help other than to offer a repair that would take 2-3weeks, my gut told me the machine had overheated and after a prolonged cool down period I managed to get it working. Why is this not relayed to customer service, who then could amend the FAQs to include a cool down period. If I was less patient I would have agreed to send the machine for an unnecessary repair that would have had a negative impact on resources/environment and left me with no machine for the period. Needless to say not a great experience and the only way I could have had a working machine for the repair period would have been to purchase a new one (Hardly friendly to the environment). Disappointed with the lack of clarity in the instructions regarding descaling troubleshooting and also with the customer service/experience.

A perfect and seamless experience, easy to place an order and well informed during dispatch and delivery to my chosen collection location.

Consistency and great customer service

Been a lifelong customer and advocate of John Lewis. Recently had to purchase a new fridge and decided to take a trip to their store in High Wycombe, great being able to view items before purchasing, needless to say the experience and service was exemplary, the sales assistant thanked us for purchasing in store rather than online. She was very knowledgeable and made sure that were informed of all the features and that the item we purchased would fit our requirements, additionally checking that the price was competitive and that we wouldn’t find it later online for less. She also made us aware of the price promise. In an age where everything is shifting online, John Lewis are poised with the fantastic ability to offer a store experience, I’m sure that stores are a loss making part of their business, but can’t emphasise the importance of a physical presence. I urge customers to use them and experience customer service as it should be. I know they don’t always get it right, but overall I’ve never been left in a position where I’ve been unhappy in over 30 years.

Not my first ice bath from Lumi, decided to upgrade to a pro and have now completed 1000+ days around mid January. Cold water therapy is nothing short of amazing and has literally changed and saved my life. Lumi ice baths are excellent well made bits of kit and I couldn’t recommend them highly enough, the bath I ordered was on back order and was shipped and delivered ahead of the original estimated date. Easy to set up and easy to clean and maintain. Overall I would not hesitate to recommend.

Bought items as a gift, absolutely love this company, great products and a great ethical feel about the products, faultless ordering and delivery, would not hesitate to recommend and look forward to using them again in the future. Setting a benchmark for others to follow in their sustainable footsteps. Top marks.

Eventually fulfilled my order on the third attempt, I’m lucky that the item was still in stock. The first contact with customer service was excellent, the second which shouldn’t have been needed was good, the third I found to be outright rude. A next day click and collect order ended up taking 5 days and ended up being delivered to my house which meant I needed to be there for delivery. I must admit that this is not normally the service I would receive from John Lewis.

Fantastic customer service and very knowledgeable, made us feel welcomed and valued, all purchases of knives from this point on will be through these guys, Top marks.