John omoh

Avoid AXA: Negligent, Defamatory, and Biased Service

I had a terrible experience with AXA after an accident where I was the victim. Despite providing full dashcam footage and third-party details, AXA ignored my evidence and sided with the at-fault driver. Without my knowledge, they recorded the accident as my fault in their database, which I only discovered a year later through a new insurer.

It took weeks of back-and-forth and a three-way conference call where I had to threaten legal action for defamation before they finally corrected their records. Their refusal to look at clear evidence and their lack of transparency was appalling. I strongly believe their decision-making was fueled by bias and a complete lack of professional integrity. I would never recommend this company to anyone.

This incident happened on 05/04/24 and was stated as my fault on their database, and another on 21/07/24 was stated as my fault. They brought their accident repair mechanic to fix my car. only for the mechanic to paint the car and bring it back after 7 days without fixing the car. I made another complaint, and the mechanic came back to pick the car up again to fix it.

ABSOLUTELY TERRIBLE INSURANCE COMPANY.

Axa is racist and terrible insurance, never use them. After being their customer, had and accident that is the fault of the other party. Gave axa all the dash cam footage plus details of the other party. They disregard all my evidence and believed the statement of the other party. I ask why did they do that,no answer but record the accident as my fault without informing me of what they have done against my name on their database. I was only rescued by the new insurance company the following year that brought the issue up. The new insurance have to call myself and AXA on a conference call and until I said I will take AXA to court for putting wrong information behind my name before they now took out the fault against my name. This is after several weeks of calling AXA and going back and forth with axa for defamation lying against me. I told AXA their are racists because I cannot fanthom the reasons behind their decision to put the fault against me after all the evidence and calls to them to rectify the issue but they keep refusing until I decide to escalate it. Racist insurance company

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