Georgia Rayner

Extremely disappointing.

The diagnosis interview and report came through very quickly. I was diagnosed at the end of September 2025 and received my outcome letter on 1 October 2025. Perfect, or so I thought.

Requested titration the same day. Both sets of forms were completed by 12 November 2025 and since then. Nothing. No contact from Care ADHD unless I contacted them first. I was originally quoted 8-10 weeks, then 8-16 weeks and then “we can’t give a timeline”. Nearly on week 25 and the only contact I’ve had is an AI email “we know you’re waiting etc…” and a response to my formal complaint email which basically said fill out this form if you want to complain. Formal complaint submitted using their form on 27 February and no contact still.

I think what makes this worse is that I’ve seen numerous people that requested titration months after me already completing titration and on their meds. It doesn’t seem fair at all.

Maybe I’ll receive a response now.

We rented a car for 11 days. When landing in Toronto you have to take the shuttle bus to Viscount and then call them and they will come and pick you up. We waited about 30mins for them to pick us up and to be honest that was the only complaint we had. Collection was faultless, they emailed us the receipt and the massive collection of photos. And the lady on the desk told us which roads to avoid (toll roads) Trying to find the rental desk to drop off again was a little tricky with the satnav initially taking us to the car park where we had to pay $7 dollars for the privilege of driving through it! The drop off when we arrived was faultless and they completed their report in under 10mins and confirmed we would receive our whole deposit back within 5 working days. We then got on the minibus back to Viscount Station for the shuttle to the airport. All in all 5 stars!